Free shipping and VAT

  • Resolved safnayardd

    (@safnayardd)


    5 years, 3 months ago

    Hi,
    My client suspect that the VAT on free shipping is not working, received an order of SEK 2900 now and it was not free shipping.
    Suspects that there are 2500 excl VAT currently set. So to get free shipping you have to achieve 2500 x1.25 = 3125 SEK to get free shipping.

    how can i configure the VAT for free shipping?
    I configured a simple tax rule – 25% VAT for every product and country. It is the tax that the store will use for shipping. That’s because I marked the Shipping checkbox in woocommerce->Settings->VAt->Standard rates.

    also The basic tax configuration is enable taxes in woocommerce->settings->general.

    I enter prices with tax in the TAX Options.also The store displays prices in the cart and checkout including tax.

    these are my current settings. could you please help me to resolve the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • AJ a11n

    (@amandasjackson)

    Hi @safnayardd

    Can you please send a screenshot of the tax settings as well as the settings for the free shipping.

    In addition to this, it would be helpful to have a link to a product(s) that should qualify for free shipping to view on the site in the cart. Please also let us know what shipping address to enter for Free shipping as well.

    Thread Starter safnayardd

    (@safnayardd)

    Hi,
    Website Address : https://bybexter.se/
    When i added a new product of 2500 SEK and added to cart, then when we proceed to checkout and selected the land in address form as sverige(because currently free shipping is onle available for sweden) the free shipping inclusive of VAT is working fine.
    But i am confusing regarding the VAT settings, because admin shows the price that we enterd in product page foreg: i am adding product with price 2500 SEK, and when i visit my website as a visitor shows product price as 2000 kr and when login as an admin the shows the product with price 2500kr. also as a visitor when i added the product to cart and proceed to checkout the the remaining the price is showing as 2500kr, and its working fine. that is my clicent is confusing and they asking that that admin see vat included price and guset shows the less price. how can i solve it. how can i attach images here, could you please connect via mail.

    Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    Hi @safnayardd,

    It looks like you have:

    1. Elected to enter your prices inclusive of VAT, which means that 2500 SEK is the total of the sales price + VAT

      Full Size: https://d.pr/i/pk7DzI
    2. Configured VAT only for Sweden
    3. Set the Default customer location to No location by default

      Full Size: https://d.pr/i/bK4faV

    The implication of this is that when your customers visit the site, they are not seen as being in Sweden and therefore the VAT portion of the price is removed since only Swedish customers are liable to pay VAT.

    If you want all customers to see the price inclusive of VAT, you will want to set the “Default customer location” to either Geolocate (which would guess their location based on their IP and only show the full VAT inclusive price to Swedish customers) or Shop base address (which will assume that all visitors are in Sweden and therefore show them VAT inclusive price).

Viewing 3 replies - 1 through 3 (of 3 total)
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