Feed has no items, Undefined index: error_empty

@marcsclips can you please verify that you are using the latest version of the plugin?

Thanks for the reply. I’m using version 3.3.12.

I’ve also tried rolling back to fix the issue but haven’t had luck with that.

@marcsclips can you please share a screenshot of the widget configuration?

Hi @rozroz – You can see a screenshot here.

I did figure out that adding text to the “Message to show when the feed is empty” field will fix the Undefined index error. However the feed still won’t display.

@marcsclips looks like you are trying to use the feed of the same site on which you have the widget. Your installation may not support reentrant urls (something your system admin will have to fix). You can verify this by using the same widget on another URL.

This is good to know @rozroz – I’ve never heard of reentrant urls.

The plugin does indeed work with an external feed. (Sorry, it never occurred to me to check that.)

I will contact the host and post here with their response.

They responded fairly quickly and could not fix the issue. Please see their response here:

I am afraid I am not sure what reentrant URLs means exactly.

I have been looking into the issue for some time now and here are my conclusions.

The error I see being generated is:

[29-Nov-2019 19:10:34 UTC] Feedzy RSS Feeds - related feed: https://insights.truenorthadvisors.com/the-vista/rss.xml - Error message: The data could not be converted to UTF-8. You MUST have either the iconv or mbstring extension installed. Upgrading to PHP 5.x (which includes iconv) is highly recommended.

However, that does not really make sense because you are currently running on PHP 7.3. Both iconv and mbstring extensions are present within that version. You can verify this here: https://truenorthadvisors.com/i.php

I even tried enabling most of the mbstring options with a php.ini file:

mbstring.language = all
mbstring.internal_encoding = UTF-8
mbstring.http_input = auto
mbstring.http_output = UTF-8
mbstring.encoding_translation = On
mbstring.detect_order = UTF-8
mbstring.substitute_character = none;
mbstring.func_overload = 0
mbstring.strict_encoding = On

However, the feed is still not being rendered. Maybe the Feedzy team will find this bit of information useful. As much as we try to provide the best support available, third party software issues are outside our field of expertise.

If you are provided with some specific guidelines on how to resolve this, you can contact us again and we can help with their implementation. But this is as far as we can go.

• This reply was modified 4 years, 12 months ago by marcsclips.

@marcsclips on another install, please use the same widget. It will work. This means your install does not allow referencing its own URL – this needs to be fixed at the hosting end.

Thanks again @rozroz. I went back to them and they have managed to finally fix it on their end.

The images are displaying in a single column, instead of 3 across, but I’m sure I can figure that out.

Thanks again for all of your help.

@marcsclips glad to know its been resolved!