Cart and Checkout not working on mobile devices

  • Resolved nealda

    (@nealda)


    5 years, 3 months ago

    Hi,

    Everytime we test product checkout on a mobile device, the shopping cart is empty when we ‘View Cart’.

    If we clear browser history, the shopping cart is filled but we cannot progress to the checkout page. Upon clicking the Checkout Button, this only causes the cart page to refresh and also empties out all the products in the cart.

    The strange thing is these products which disappeared from the cart page are being captured by our cart report.

    This problem occurs for all product types.

    This problem does not occur on desktop.

    Please help.

    Best regards,

    Nealda

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • AJ a11n

    (@amandasjackson)

    Hi @nealda

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:
    ?

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thread Starter nealda

    (@nealda)

    Thank you this works.

    We have found the offending event. It was some old analytics script in a header/footer plugin.

    Website running well so far.

    Best regards,

    Nealda

    AJ a11n

    (@amandasjackson)

    Glad to hear it – thanks for letting us know!

    Dear sir ,i have same problem but on mobiles we need to click 3 to 4 times on iso its working then please help how to fix this

    AJ a11n

    (@amandasjackson)

    Hi @giagoldtextiles

    Please open a new thread for your question.

    ?n mobile its n?t good ! Need to click 3- 4 times! Then its go forward !

Viewing 6 replies - 1 through 6 (of 6 total)
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