500 error on Step one -> Windows Server 2016

  • Resolved Amarant

    (@emiklei)


    5 years ago

    Hello,
    I try to install a Duplicator-Archiv on a Windows Server 2016.

    I added users IUSR and IUSRS and I deactivated opendir in plesk.
    So on check everything is green.
    But when I click on continue, there comes a 500 error.

    I am really new in this area, but on two old servers everythink worked fine. So what can I do? Are there default-settings in Windows Server 2016 that might cause the problem?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Cory Lamle

    (@corylamleorg)

    Hey @emiklei,

    Then opendir command will need to be enabled to use the plugin. You might also have a look at the build log file see Tools > Diagnostics Tab > Log file. Feel free to post the info to our ticket system vs posting online if you are not sure of the messages.

    Hope that helps~

    Thread Starter Amarant

    (@emiklei)

    @corylamleorg: Hello,

    I set open_basedir to none. (When I enable it, I get a red warning when I start installer.php which says I should disable it)

    Where do I find the Log-File you mean (Plesk/ Windows)? In the php logs there are only old logs.

    • This reply was modified 5 years ago by Amarant.
    • This reply was modified 5 years ago by Amarant.
    Cory Lamle

    (@corylamleorg)

    Hey @emiklei,

    So open_basedir is different than opendir. The log file is not created until the build process starts and should show up in the location mentioned above.

    Thxs~

    Thread Starter Amarant

    (@emiklei)

    Hey @corylamleorg:
    where are you “Tools > Diagnostics Tab > Log file”.
    This Tools section exists in many areas, but I couldnt find da Diagnostics Tab. In WordPress, Server Manager, Plesk… ?

    Cory Lamle

    (@corylamleorg)

    Are you able to locate this?

    wp-admin > Duplicator > Tools > Diagnostics Tab

    Thread Starter Amarant

    (@emiklei)

    @corylamleorg:
    No, I can’t reach that area. It hadn`t been created.

    • This reply was modified 5 years ago by Amarant.
    • This reply was modified 5 years ago by Amarant.
    Cory Lamle

    (@corylamleorg)

    Hey @emiklei,

    If you disable open_basedir and enable opendir, and try a build do you get any results?

    Thread Starter Amarant

    (@emiklei)

    I think opendir is still enabled – I only disabled open_basedir. How could I check this?

    Cory Lamle

    (@corylamleorg)

    Hey @emiklei,

    See Tool > Diagnostics Tab > PHP info section then search for open_basedir, you can also see the info with this call https://www.php.net/manual/en/function.phpinfo.php

    Thread Starter Amarant

    (@emiklei)

    Open_basedir is ?none“. I can see that in Plesk. But even if i switch this the error occurs.

    Hey @emiklei

    If you want to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this thread when submitting the ticket.

    Thanks~

    I try with version 1.3.8 and done.

    You can try.

Viewing 12 replies - 1 through 12 (of 12 total)
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