Credit Card Type Logo Covers Card # Field on Mobile

  • Resolved erotic1

    (@erotic1)


    5 years, 3 months ago

    We have a number of customers calling to complain in the last couple of weeks that they cant enter their entire credit card number on mobile devices. I checked on my phone and it seems that with the last couple of version updates, the credit card type logo (ex: Visa, MC, Amex, etc) which appears after typing the prefix of the card number obscures the last 3 digits of the card number. While you can still type the numbers under the logo, some customers think its not accepting the whole card number. We’ve temporarily hid the logo by modifying the plugins CSS but this needs to be corrected for future releases please!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Grigorij S. a11n

    (@grigaswp)

    Hi there,

    Thanks for contacting us here at WooCommerce.com!

    I understand that with a few of the latest Square for WooCommerce plugin releases, the credit card type logo covers the card entry fields on mobile.

    I don’t see a link to your site or your System Status Report and this is not something I was able to replicate on my test site, so it sounds like this behaviour is isolated to your WordPress/WooCommerce install.

    Can you please test whether the same is happening with a default theme like Storefront?

    Thank you!

    Plugin Support wpnomad a11n

    (@wpnomad)

    HI @erotic1 ,

    I wanted to revisit the issue you were facing on your site and see if you were able to check the site with [Storefront](https://woocommerce.com/storefront/?aff=10486&cid=1131038) theme?

    If that still doesn’t resolve the issue, then do share the Site’s Status Report so we can have more insight on your site setup. You can find it via WooCommerce > Status.

Viewing 2 replies - 1 through 2 (of 2 total)
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