Blank page and error 500 after auto update to 5.3.1

  • I received a notification from the WordPress of my website that the website was probably not available after the automatic update to WP 5.3.1 failed.
    And indeed, I have a blank page on Firefox and it displays an error HTTP 500 on Chrome.

    The email says the error was:

    Error code : mkdir_failed__copy_dir_retry
    Impossible to create the folder.
    wp-includes/sodium_compat/src/Core32/SecretStream

    Do you know you to fix this?
    Ok it was not able to create a folder but how do we restart the website, clean the install partially failed and run it again?

    Thanks for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    automatic update to WP 5.3.1 failed.

    Try MANUALLY updating. Download WordPress again and unzip it, and use that to copy up. Access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), and delete then replace your copies of everything on the server EXCEPT the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. (NOTE: do not delete the?wp-content?directory or your?wp-config.php?file). Please read the Manual Update directions first.

    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups! See https://www.ads-software.com/support/article/wordpress-backups/

    Thread Starter ftpwp

    (@ftpwp)

    Thanks @t-p!

    I followed the detailed instructions and everything is back to normal now.

    Except, that I have this message that’s not going away…

    An automated WordPress update has failed to complete – please attempt the update again now.

    …even when I click on “please attempt the update again now” :-/

    What does it mean?
    How can we remove it?

    Moderator t-p

    (@t-p)

    Do manual update as I mentioned in my previous reply.

    Thread Starter ftpwp

    (@ftpwp)

    I followed the detailed instructions…

    Like I said, that’s what I did.
    I strictly followed those instructions…

    Upgrading WordPress – Extended Instructions

    But the message is still there.

    I guess it’s an issue with the WordPress upgrade program.
    When I ran it it said I already had the last version of WP.
    Not sure it did anything, even the very last steps to confirm the update was completed :-/

    Thread Starter ftpwp

    (@ftpwp)

    Any idea how to remove this message?

Viewing 5 replies - 1 through 5 (of 5 total)
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