WooCommerce Order Emails – Gmail Promotions Tab

  • Resolved noclip27

    (@noclip27)


    5 years, 2 months ago

    (my website is authenticated properly and I have configured SMTP correctly)

    My issue: My woocommerce order emails are ending up in the gmail promotions tab.

    If one goes into the template manually (customer-processing-order.php) and removes the following line:

    do_action( ‘woocommerce_email_order_details’, $order, $sent_to_admin, $plain_text, $email );

    … then the email goes through to the primary tab – so it is safe to say that google doesn’t like how the email_order_details is structured and marks it as a promotion.

    Has anyone managed to solve this issue by manually adjusting how this component of the woocommerce order emails is structured?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter noclip27

    (@noclip27)

    I’m very confused that there are not countless forum posts with this same issue – I checked with some orders I made with other companies in the past: amazon, some hotel reservations, etc – and all of the ‘order’ emails emitting from these entities all end up in my primary tab. Their emails are HTML with images, links, etc – not just plain text emails.

    Am I the only one with this issue? I already spoke to my host about the IP being blacklisted, etc. I went as far as getting a SendGrid account, and those emails still ended up in the ‘promotions’ tab – so I concluded that this issue is with WooCommerce email template themselves (specifically woocommerce_email_order_details)

    Are you guys O.K with having order emails going to ‘promotions’, or is this behavior only on my end?

    Hello! I have the same problem ?? !! Did you fix it? Thank you!

    Thread Starter noclip27

    (@noclip27)

    No… I will update this as soon as I find a solution. I would appreciate it if you could do the same!

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    This is not something that WooCommerce can modify. Gmail has it’s own special magic black box to determine (on a per-account basis) where emails are sent and put.

    For instance, my customer email and admin emails are different emails on my test site, yet on a new order, both the admin and customer emails are sent to my primary section of my inbox in Gmail.

    All that to say: there’s not really much on the WooCommerce side that we can do to change how Google reads and categorizes your emails.

    Thread Starter noclip27

    (@noclip27)

    “This is not something that WooCommerce can modify. Gmail has it’s own special magic black box to determine (on a per-account basis) where emails are sent and put.”

    WooCommerce cannot modify Google’s algorithms, sure — but they could analyze the algorithms and try and understand HOW to avoid the promotions tab. Other companies’ order statuses go straight to my primary tab, and they are very content-rich HTML emails – so it IS possible,

    I wish someone would explore this at a deep level and try and figure it out. I’ve already isolated it down to the TABLES that WooCommerce structures when making the email –> (do_action( ‘woocommerce_email_order_details’, $order, $sent_to_admin, $plain_text, $email );))

    I actually left this project on the side and will be returning to it shortly, I’ll spare a few hours and see if creating a receipt in a NON-TABLE format does anything…

Viewing 5 replies - 1 through 5 (of 5 total)
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