Poor plugin and worst support

  • I bought the ACF extension but there is nothing in the plugin for ACF. Tried talking to support but the response is very late and generic. Worst ever purchase.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I bought the ACF extension

    I’m going to give the author some time to reply to this review and then I will close it from comments. While this review is valid, it must not become a means for the author to attempt to support you here. Customers are not for these forums for support.

    *Drinks coffee*

    But reviews when the author up sells is fine. Your review is valid.

    Hi Vikas,

    First of all, we’re sorry that you’re dissatisfied with your purchase. As with all of our products, we offer a 30-day money back guarantee (no questions asked). Just ask and we’ll be happy to refund you.

    With regard to your other comments, I am confused as to the allegations of it being “late” response. Your email came in at 6:31 AM and was responded to at 10:22 am. That is less than four hours which is within our established window of response time for Premium Customers.

    As a Premium paying customer, we are happy to help you work through any issues you might be having with the extension. We would just need to get some more information from you. We have detailed that in the email we sent you via our ticketing system. Of course, if you want a refund, let us know and we’ll take care of it during our normal business hours.

    Thanks!

    Marc A Benzakein
    Manager of Operations
    ServerPress, LLC

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Poor plugin and worst support’ is closed to new replies.