Admin notices are not being emailed out

  • Resolved cenay

    (@cenay)


    4 years, 11 months ago

    We actually have Rich Reviews running on all our feedback pages for kids parties, kids classes, adult parties, field trips, etc., so this is happening on more than one page.

    The problem is what since we updated to the latest version (the one taken on by Starfish Reviews), we are no longer receiving the admin notifications of a pending review.

    Some details.

    We are running this WordPress installation on Amazon’s Lightsail platform. As such, the built in wp_mail() options don’t work. We installed the https://wpmailsmtp.com/ which reconfigures the wp_mail() function to use Gmail/Mailgun/SendGrid/SMTP instead of the default mail() and creates an options page to manage the settings. This plugin worked for us as a solution including Rich Reviews and Gravity Forms. Both are plugins that send something to the admin.

    However, we are no longer getting emails from Rich Reviews. Other items that send email from the site, (like Gravity Forms notifications for example) are working fine. This only began in October. We’ve received no new notifications since 10/12/2019.

    I am hoping this is something you can help me debug so I can get these email’s headed back into my client’s inbox.

    We are on:
    WordPress Version 5.3.2
    Rich Reviews by Starfish Version 1.8.5
    WP Mail SMTP Version 1.8.1

    Installation is running on Amazon Lightsail (bitnami WordPress) and using CloudFlare as the DNS routing, caching and optimization/security layer.

    My video to you displaying the last debug attempt and what I have setup: https://www.screencast.com/t/VPh9Xydt

    If you are interested in more details.
    The video my client sent me https://www.screencast.com/t/ixhP5rbx5ma (2 minutes)
    The video reply and some debug attempts by me: https://www.screencast.com/t/4vHVjPkFm4

    Gist of the email debug findings using Postman SMTP
    https://gist.githubusercontent.com/Cenay/570110da3905d1188f803da5ed982913/raw/93c12378d86947820ba57551be9314683fd13002/email-sending-issue.txt

    • This topic was modified 4 years, 11 months ago by cenay.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Tevya

    (@thefiddler)

    Hi @cenay,

    Thanks for providing so much detail on this. I believe I’ve reproduced it on our end. We’re looking into it now and will provide a fix as soon as possible, or ask for more info here, if needed.

    Sorry for the delay on this, we’re catching up after taking time off for the holidays. More from us soon.

    Plugin Author Tevya

    (@thefiddler)

    Whoops! I thought I had it reproduced, but then realized I didn’t have the “Require Approval” option checked. You must have both that option and “Send Email Notifications” checked. Once I did that, it started working.

    Can you contact us here: https://starfish.reviews/contact/ so we can see about getting more detailed info from you to see if we can diagnose this?

    Thread Starter cenay

    (@cenay)

    Hey Tevya.

    Replied via the contact form you listed, look for my email with credentials and what you need to help debug. I can start a zoom meeting and get online with you if you like… just say the word.

    Thanks!
    Cenay’

    Plugin Author Tevya

    (@thefiddler)

    Thank you. I just replied there. We’ll continue there, and post the solution back here once we’ve worked it out with you, so anyone else experiencing the same can benefit.

    Plugin Author Tevya

    (@thefiddler)

    Hi @cenay, as noted in the email I jus sent, @hiren1612 believes he found the issue and fixed it in version 1.8.6 that was just released hours ago. Please update, test and let us know. Thanks!

    Plugin Author Tevya

    (@thefiddler)

    I’ve sent several emails with no response. Hopefully the update fixed this for you…?

Viewing 6 replies - 1 through 6 (of 6 total)
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