Plugin Breaking Site

Hi Jeffrey,

Issues like this potentially might have caused by a conflict between WooCommerce and another plugin/ theme; or an outdated version of WooCommerce. Please make sure to go through the steps listed in this guide https://docs.woocommerce.com/document/how-to-test-for-conflicts/ to the conflict test and update WooCommerce to the latest version.

If that doesn’t help, can you send over the System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

Thanks. Okay, so it seems that the combination of Woocommerce and Jetpack are to blame. If I deactivate either, the problem goes away.

### WordPress Environment ###

WordPress address (URL): https://developer.jeffreydriver.co.uk
Site address (URL): https://developer.jeffreydriver.co.uk
WC Version: 3.8.1
REST API Version: ? 1.0.2
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.26
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 8000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 10.2.30-MariaDB-log-cll-lve
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: devwp_
MaxMind GeoIP Database: ?
Total Database Size: 4.71MB
Database Data Size: 4.10MB
Database Index Size: 0.61MB
devwp_woocommerce_sessions: Data: 0.31MB + Index: 0.01MB + Engine MyISAM
devwp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_comments: Data: 0.16MB + Index: 0.13MB + Engine MyISAM
devwp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_mgmlp_folders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_options: Data: 1.56MB + Index: 0.08MB + Engine MyISAM
devwp_postmeta: Data: 1.02MB + Index: 0.09MB + Engine MyISAM
devwp_posts: Data: 1.02MB + Index: 0.20MB + Engine MyISAM
devwp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
devwp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
devwp_term_relationships: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
devwp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
devwp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
devwp_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
devwp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
devwp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
devwp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Security ###

Secure connection (HTTPS): ?
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (14) ###

Akismet Anti-Spam: by Automattic – 4.1.3
All-in-One WP Migration: by ServMask – 7.14
Folders: by Premio – 2.3.8
Grid/List View for WooCommerce: by BeRocket – 1.1.0.3
SVG Support: by Benbodhi – 2.3.15
Ultimate Blocks: by Ultimate Blocks – 2.1.9
WooCommerce Blocks: by Automattic – 2.5.10
Woo Stickers by Webline: by Weblineindia – 1.1.2
WooCommerce Admin: by WooCommerce – 0.24.0
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.18
WooCommerce Stripe Gateway: by WooCommerce – 4.3.1
WooCommerce: by Automattic – 3.8.1
WP Reset: by WebFactory Ltd – 1.77
WPFront Notification Bar: by Syam Mohan – 1.7.1

### Inactive Plugins (3) ###

Jetpack by WordPress.com: by Automattic – 8.0
WP Maintenance Mode: by Designmodo – 2.2.4
WP Notification Bars: by MyThemeShop – 1.0.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #42 – /catalogue/
Cart: #1370 – /shopping-cart/
Checkout: #1372 – /checkout/
My account: #1374 – /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 2.5.3
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 577
Oldest: 2019-12-12 18:14:33 +0000
Newest: 2020-01-12 17:12:37 +0000

Pending: 1
Oldest: 2020-01-12 18:12:37 +0000
Newest: 2020-01-12 18:12:37 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Hi there,

Did you try to switch the theme to Storefront and see if the problem still persists?

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Well I did figure it out. Jetpack’s Lazy Load was the culprit. I just disabled that.