Square only works when logged into WP Admin

  • Resolved chandlerjfc

    (@chandlerjfc)


    4 years, 9 months ago

    Square won’t allow customers to insert credit card information on our checkout page but when I am logged in it works perfectly for me. I have tried diffchecking the code to see what is going on.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @chandlerjfc –

    I took a look at your site’s checkout and am seeing a JS error in the console. I believe this may be why your customers aren’t able to enter in their card info: https://d.pr/i/lP78bp

    I did a quick search and it looks like this console error gtag is not defined – this is referring to the Google Global Site tag, which is an independent tracking code.

    I recommend double checking that you have correctly implemented the Google site tag on your site, particularly with regard to the gtag.js library.

    You may have a plugin handling this on your site. If that’s the case, I recommend:
    1. Temporarily deactivating that plugin
    2. Testing to see if you are still seeing that console error
    3. Testing your checkout as a logged out user

    Let us know how that goes!

    Thread Starter chandlerjfc

    (@chandlerjfc)

    Thank you Jess, I was seeing the error in the console as well. Turns out it was Enhanced E-commerce for Woocommerce store plugin. I disable it and we are good to go!

    Ah, that’s great to hear! Glad you were able to figure it out.

    I’ll go ahead and mark this thread as resolved. If you run into any other issues, you can go ahead and create a new thread ??

Viewing 3 replies - 1 through 3 (of 3 total)
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