Can’t login only if deactivate jetpack

Could you let me know the following:

1. What browser is this happening in?
2. Is your browser up to date?
3. What happens if you try in an incognito window?
4. What happens if you try in a different browser?
5. What version of WordPress do you use on your site?
6. Is your site set to use HTTP or HTTPS?
7. Could you try clearing your site’s cookies by following those exact steps, and let me know if it helps?

This information will be really important to help us understand what is happening on your site.

Thank you!

hello!

1- every browser (SAFARI/CHROME/EXPLORER…)
2- no is not
3- doesn’t work. I can’t log in
4- doesn’t work. I can’t log in
5- Last One WP Version: 5.3.2
6- https
7- I did, but doesn’t work.

I can’t log in.
User correct
Password Correct
But refresh the page without let me in.

Without the plugin all is work perfectly!

thanks

@zsazsazsu Thanks for giving this a try.

Could you contact us via this contact form so we can run more tests with you?

Thank you.

Having the same issues, so following thread.

Would you please let us know the details at https://www.ads-software.com/support/topic/cant-login-only-if-deactivate-jetpack-2/#post-12367976 ?

Hi,
we have the same problem as explained here. For several days now, this is a recurrent issue that is happenning in different WP powered websites we have. (at least with 5 different clients). We only we login if we deactivate jetpack plugin, so we have to do it throught ftp…
Same conditions here:

1- it happens in every browser (SAFARI/CHROME/EXPLORER…)
2- incognito window same problem
3- incognito different browsers same problem
4- doesn’t work. I can’t log in
5- WP Current Version: 5.3.2
6- All Our Websites are OVER HTTPS
7- We tried to clear all cookies but same problem happens

Do you know waht can we do with that?

Same problem here, can you PLEASE also help me out? all my clients have this issue now for over a week and the only solution is deactivating jetpack. This way they can’t send the blogs to their users anymore and aren’t able to collect new users……

Thanks in advance,
Susan
PS: I did all steps you mentioned and it had nothing to do with the other plugins. I already tried that as well.

• This reply was modified 5 years, 1 month ago by elephantseeselephant.

Howdy –

Please send a note through our contact form so we can perform more tests with your individual sites.

https://jetpack.com/contact-support/?rel=support

Thank you for your answer. There is no form when I click it. I have a free version of jetpack and I don’t have a login account to your website. Can I send you guys an email so you can connect with me?

I now see that I have to login with my wordpress.com account. I did now and I left you a message.

Thank you for the help in advance,
Susan

Oks, we go there,
thanks!

And? Did you fine anything yet? Sorry for begin so impatient but I have more than 5 websites down! ;-(

Nothing clear yet,
Stil waiting response…

We respond to emails in the same order that they come in to us. That response time can vary depending on volume and we appreciate your patience.

• This reply was modified 5 years, 1 month ago by lizkarkoski.

Hi, I understand. Sorry for my impatience. Best, Susan