Problems with the Customizr theme

Hello,

I just checked your site as well as your other post here.

It seems that you can solve the issue with the theme’s internal smooth scrolling functionality by changing your links to use the full URL (not just the target id hash), without page reloading.

For example, on this page, change your “have most facilities” link URL from:

#facilities

to:

/best-yorkshire-coast-resort/#facilities

or

https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/#facilities

This way, there’s no page reloading or any delay.

I’m not sure why you saw a page reload when you changed the links to full URL but maybe you used http instead of https or didn’t include the trailing slash(?) in the URL?

In any case, your server redirects all requests without the trailing slash, e.g.:

it redirects:

https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort#facilities

to:

https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/#facilities

It also redirects all requests with www, e.g.:

it redirects:

https://www.yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/#facilities

to:

https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/#facilities

And also redirects non SSL requests (http), e.g.:

it redirects:

https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/#facilities

to:

https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/#facilities

So you simply need to make sure your links URL include the trailing slash (before the target id hash), do not include the www subdomain and also have https.

You can basically skip the https and www checks by setting you URLs to:

/best-yorkshire-coast-resort/#facilities
/best-yorkshire-coast-resort/#photo

etc.

Hope this makes sense ??

Let me know if it worked

Thanks Malihu
Yes it makes perfect sense. Unfortunately it works the same as just the anchor #my_id. In other words it does not use the offset and scroll time set in your plug in. It is responding to some inbuilt scroll routine even though I have switched off smooth scroll. To make the scroll respond to your plug in it seems that the page has to be reloaded by putting the full page reference in. Or of course put the link on one page and the anchor on another then it works fine.
So sorry no it has not solved the problem.
Could it be to with timing of which scroll routine gets put in first.
Yes i have got a lot of redirects in as I had an old html site, done some renaming and I have just got an ssl certificate as well.
Thanks
John

No problem ??

I just checked your page (https://yorkshirecoastholidaycottages.co.uk/best-yorkshire-coast-resort/) and I see that the links URL have not changed (i.e they still have only the target id hash and not the full URL).

Did you changed them or? Maybe you need to clear your site cache in order to apply the changes?

• This reply was modified 5 years, 1 month ago by malihu.

Hi Malihu
Yes I changed them and then changed it back after I observed what it did. I did not clear the cache. I will try that now but not hopefull as things did change as I said.

Leave them changed so I can see what happens. Your (now changed) “have most facilities” link is working now using plugin’s functionality (not the theme’s one)

The “have most facilities” link is working correctly. The page is scrolling smoothly using the plugin’s settings (duration, easing etc.) as well as plugin’s offset which you’ve set to 250 pixels.

When I click the “have most facilities” link, the page scrolls correctly 250 pixels before your facilities target which is right below the “Fourth – Bridlington” title.

Is this what you see?

Yes. It is all working now and it is your plug in doing all the settings. It must have been the cache. I should know by now. I have been caught out before by making a change and not clearing the cache and so not seeing it working.
Thanks very much. It is ideal now.
John

You’re welcome ??

Not clearing the cache is a common issue and used to happen to me all the time ??