Error when setup

  • Resolved dimth

    (@dimth)


    5 years, 1 month ago

    Hi Support Team,

    I’ve just installed Site Kit. When I run the setup from the dashboard, run “Verify site ownership” first step but it return me to my owned site and it had shown a error message

    “Oops! There was a problem during set up. Please try again.
    Unknown Error (code: http_request_failed).”

    Please help me

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    @dimth Can you share your Site Health information and your hosting provider and we can see if we can identify anything which may be impacting setup.

    If you want to try and troubleshoot please deactivate any caching or optimisation plugin before attempting setup from a browser incognito window.

    Thread Starter dimth

    (@dimth)

    
### wp-core ###

version: 5.3.2
site_language: zh_CN
user_language: zh_CN
timezone: Asia/Shanghai
permalink: /index.php/%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /www/wwwroot/dimth.tech
wordpress_size: 58.32 MB (61152318 bytes)
uploads_path: /www/wwwroot/dimth.tech/wp-content/uploads
uploads_size: 6.27 MB (6577754 bytes)
themes_path: /www/wwwroot/dimth.tech/wp-content/themes
themes_size: 9.24 MB (9685390 bytes)
plugins_path: /www/wwwroot/dimth.tech/wp-content/plugins
plugins_size: 31.64 MB (33174760 bytes)
database_size: 816.00 KB (835584 bytes)
total_size: 106.26 MB (111425806 bytes)

### wp-active-theme ###

name: MDx（mdx）
version: 1.9.7
author: AxtonYao
author_website: https://flyhigher.top
parent_theme: none
theme_features: post-thumbnails, post-formats, menus, widgets, title-tag
theme_path: /www/wwwroot/dimth.tech/wp-content/themes/mdx

### wp-themes-inactive (5) ###

Twenty Fifteen: version: 2.5, author: WordPress团队
Twenty Nineteen: version: 1.4, author: WordPress团队
Twenty Seventeen: version: 2.2, author: WordPress团队
Twenty Sixteen: version: 2.0, author: WordPress团队
Twenty Twenty: version: 1.1, author: WordPress团队

### wp-plugins-active (1) ###

Site Kit by Google: version: 1.2.0, author: Google

### wp-plugins-inactive (2) ###

Advanced Ads: version: 1.17.2, author: Thomas Maier, Advanced Ads GmbH
Akismet Anti-Spam: version: 4.1.3, author: Automattic

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: 不可用
imagemagick_version: 不可用
gd_version: bundled (2.1.0 compatible)
ghostscript_version: unknown

### wp-server ###

server_architecture: Linux 3.10.0-957.27.2.el7.x86_64 x86_64
httpd_software: nginx/1.16.0
php_version: 7.3.5 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 300
memory_limit: 256M
max_input_time: 60
upload_max_size: 50M
php_post_max_size: 50M
curl_version: 7.64.0 OpenSSL/1.0.2r
suhosin: false
imagick_availability: false
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.5.62-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /www/wwwroot/dimth.tech/wp-content
WP_PLUGIN_DIR: /www/wwwroot/dimth.tech/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

    My Hosting Provider is Alibaba Cloud

    Plugin Support James Osborne

    (@jamesosborne)

    @dimth Thanks for sharing, everything looks in order in relation to plugins, themes and setup.

    Can you also confirm you’ve attempted setup from a Chrome browser incognito window, and that you have access to Google services with your current web host?

    I’m not sure if I have the same issue or a different one. For me, when I go through the Sign In process, it just redirects me to the same page at the beginning of the process. So I’m not able to finish the setup.

    I did try to do that in an incognito mode with an account that has access to that site in a Google Search Console.

    I have the same issues with @artemkolotilkin I have tried everything it just redirects me to the same page at the beginning of the process.

    
### wp-core ###

version: 5.3.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/vhosts/kofsportscafe.com/httpdocs
wordpress_size: 57.46 MB (60256259 bytes)
uploads_path: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content/uploads
uploads_size: 57.06 MB (59833601 bytes)
themes_path: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content/themes
themes_size: 11.34 MB (11890180 bytes)
plugins_path: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content/plugins
plugins_size: 91.66 MB (96109198 bytes)
database_size: 19.20 MB (20135936 bytes)
total_size: 236.73 MB (248225174 bytes)

### wp-dropins (1) ###

maintenance.php: true

### wp-active-theme ###

name: Twenty Twenty (twentytwenty)
version: 1.1
author: the WordPress team
author_website: https://www.ads-software.com/
parent_theme: none
theme_features: wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, woocommerce, post-thumbnails, automatic-feed-links, custom-background, custom-logo, title-tag, html5, align-wide, customize-selective-refresh-widgets, editor-color-palette, editor-font-sizes, infinite-scroll, jetpack-content-options, jetpack-social-menu, jetpack-geo-location, menus, widgets, editor-style
theme_path: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content/themes/twentytwenty

### wp-themes-inactive (1) ###

Lambda: version: 1.59.12, author: Oxygenna.com

### wp-plugins-active (12) ###

Classic Editor: version: 1.5, author: WordPress Contributors
Jetpack by WordPress.com: version: 8.1.1, author: Automattic
Official Facebook Pixel: version: 1.8.0, author: Facebook
Site Kit by Google: version: 1.2.0, author: Google
Unbounce Landing Pages: version: 1.0.44, author: Unbounce
WooCommerce: version: 3.9.1, author: Automattic
WooCommerce Admin: version: 0.25.0, author: WooCommerce
WooCommerce Services: version: 1.22.3, author: Automattic
WooCommerce Stripe Gateway: version: 4.3.1, author: WooCommerce
WooSidebars: version: 1.4.5, author: WooCommerce
Wordfence Security: version: 7.4.5, author: Wordfence
Yoast SEO: version: 13.0, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1673
imagemagick_version: ImageMagick 6.8.9-9 Q16 x86_64 2019-11-12 https://www.imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 8 GB
	imagick::RESOURCETYPE_DISK: -1
	imagick::RESOURCETYPE_FILE: 6144
	imagick::RESOURCETYPE_MAP: 8 GB
	imagick::RESOURCETYPE_MEMORY: 4 GB
	imagick::RESOURCETYPE_THREAD: 2
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.26

### wp-server ###

server_architecture: Linux 4.4.0-1100-aws x86_64
httpd_software: nginx/1.16.1
php_version: 7.3.14 64bit
php_sapi: fpm-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 2M
php_post_max_size: 8M
curl_version: 7.47.0 OpenSSL/1.0.2g
suhosin: false
imagick_availability: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.29-0ubuntu0.16.04.1
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content
WP_PLUGIN_DIR: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 170359769
ssl_cert: No
time_diff: undefined
version_option: 8.1.1:1580459995
old_version: 8.1:1579399889
public: Public
master_user: #1 kofsportscafe ([email protected])
current_user: #1 kofsportscafe ([email protected])
tokens_set: Blog User
blog_token: 7G7#RWk6jP^1m7GYdEctkPUVI93uba@d
user_token: $9vOqnaxSx@1mD$ip4OE89zmTAP6@Tae
version: 8.1.1
jp_plugin_dir: /var/www/vhosts/kofsportscafe.com/httpdocs/wp-content/plugins/jetpack/
plan: free
HTTP_HOST: kofsportscafe.com
SERVER_PORT: 443
HTTPS: on
REMOTE_ADDR: 73.93.152.178
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Mon, 23 Dec 2019 00:20:40 +0000","queue_finished":"Mon, 23 Dec 2019 00:20:40 +0000","send_started":"Mon, 23 Dec 2019 00:20:53 +0000","finished":"Mon, 23 Dec 2019 00:20:56 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":{"constants":-1,"functions":-1,"options":-1,"users":1},"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[1]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/kofsportscafe.com","siteurl":"https:\/\/kofsportscafe.com","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.
    Plugin Support James Osborne

    (@jamesosborne)

    @artemkolotilkin @kofsportscafe Can you please open a new support topic as per WordPress guidelines? We can assist from there.

    Renee Johnson

    (@reneesoffice)

    @dimth have you been able to attempt the setup again in an incognito window and with the latest version of the plugin?

    Plugin Support James Osborne

    (@jamesosborne)

    @dimth Have you attempted setup using the latest version of the plugin?

    If the issue persists can you confirm that you have access to Google services from your current location?

    Plugin Support James Osborne

    (@jamesosborne)

    @dimth As we didn’t receive a response I will mark this as resolved. Feel free to open a new support topic if you continue to encounter issues.

Viewing 10 replies - 1 through 10 (of 10 total)
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