vanishing gallery

  • Resolved nic99

    (@nic99)


    4 years, 9 months ago

    Hi all,
    I have a problem with this plugin: when I active phptogallery (square or rectangular) images disappear on load even when all the option in performance are enabled.
    Any idea?
    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    Did you perhaps mean to type something else where you said “phptogallery”? Are you speaking of the Jetpack tiled gallery block?

    Can you please give a link to your site, preferably to the exact post or page where the gallery is not working, and also describe for us exactly how your gallery is added?

    Thread Starter nic99

    (@nic99)

    sorry, I mean photo gallery or Jetpack tiled gallery block ??
    however, for some reason gallery appears and quicky disappears. Something add width: 0px and height: 0px to all divs and elements

    ps: site is in staging, sorry

    • This reply was modified 4 years, 9 months ago by nic99.
    Plugin Support KokkieH

    (@kokkieh)

    So this happens with both the standard photo gallery block, and the Jetpack tiled gallery block? If it happens with both it might not be related to Jetpack, as the regular gallery block is part of WordPress itself.

    Do you have any media presets specified at WP-Admin ->Settings ->Media?

    What theme are you using? Does it make any difference if you switch to the default Twenty Twenty theme, and disable all other plugins except for Jetpack?

    Thread Starter nic99

    (@nic99)

    Do you have any media presets specified at WP-Admin ->Settings ->Media?

    yes

    What theme are you using? Does it make any difference if you switch to the default Twenty Twenty theme, and disable all other plugins except for Jetpack?

    when I switch to default theme all it’s ok, but in actived theme I’ve nothing of special, only bootstrap

    Plugin Support KokkieH

    (@kokkieh)

    If the gallery works in Twenty Twenty, but not in the theme you’re using on your site, that means your theme is the cause of the problem.

    In that case please contact support for your theme directly for help.

Viewing 5 replies - 1 through 5 (of 5 total)
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