Fullscreen does not work

  • Resolved raba34

    (@raba34)


    5 years ago

    Hi,

    full screen mode does not work on the iPad 6th generation 2018 when using the Chrome browser. After tapping the circle at the bottom left, nothing happens.

    We are using the PRO version and you find the picture in
    https://www.osz-lise-meitner.eu/page/3/ (scroll down to “Test …”).

    Best regards,
    Ralph

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi, actually IOS devices no longer support fullscreen view for virtual tours or most online videos. It is a restriction from Apple.

    It works fine on all other devices.

    Thread Starter raba34

    (@raba34)

    Hi,

    sorry, but if I use Safari on iPad, it works!

    Only if I use Chrome, there is the issue.

    Best regards,
    Ralph

    Thread Starter raba34

    (@raba34)

    Addendum:

    If I remember correctly, it previously worked in the free version with Chrome. Since then, there has been no new version of the operating system of iOS.

    Thread Starter raba34

    (@raba34)

    Hello,

    I repeat: when I watch the tour with Safari on an iPad, it is possible to switch on the fullscreen mode.

    So it can’t be because of the iPad and therefore Apple, as it was written here.

    It would be nice if I could get an answer.

    Best regards,
    Ralph

    Plugin Support C S Sultan

    (@sultan00rextheme)

    Hi @raba34 , as per our knowledge, IOS devices restrict fullscreen view on embedded media.

    But we will test again from our end and give you an update.

    Thread Starter raba34

    (@raba34)

    Hello @sultan00rextheme ,

    thank you very much for your effort.

    For information only, the current status of the full screen problem is:

    Tablet: iPad 2018, 6th gen,

    Operating system: iPadOS 13.3.1,

    Browser Chrome: Full screen is not possible and the square at the top left is missing for the full screen

    Browser Safari: Full screen possible and the square at the top left for full screen is visible.

    Best regards,
    Ralph

Viewing 6 replies - 1 through 6 (of 6 total)
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