Double Opt-in issue

  • marcorm69

    (@marcorm69)


    5 years ago

    Hi all.

    I have enabled the “Double Opt-in” but I have a problem:

    When I subscribe the newsletter, the email with the request for confirmation of activation arrives correctly but the user is already “Signed up” and not in “Not Confermed” status.
    The sending test working.

    Also, the “Welcome e-mail” is never sent (with or without “Double Opt-In”)

    Can you help me?

    Regarda,
    Marco

    • This topic was modified 5 years ago by marcorm69.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter marcorm69

    (@marcorm69)

    For the second issue

    the “Welcome e-mail” is never sent (with or without “Double Opt-In”)

    I found the problem: i have deleted the list associated at the “welcome email” and I created a new List.
    However, I don’t find a way to re-associate the new list with existing welcome mails.
    I had to create a new email

    The first problem sussist

    Wysija

    (@wysija)

    Hi @marcorm69

    1) That’s strange indeed. We’ll need to further investigate that. Please contact us here: https://www.mailpoet.com/support/wordpress-forums

    2) You must edit your Welcome Email and then on the latest step of the newsletter creation process you’ll see the place to assign the new list.

Viewing 2 replies - 1 through 2 (of 2 total)
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