Admin Login issue

>> Please let me know what shall i send you in order to get access to website back-end. <<

NO NO NOOOOOOOOOO! No one here will ever ask for your website login. If someone does, please let the moderators know.

This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

Thank you Steve for your quick reply. I think my login problem is not related to the password as I did exactly what the provided articles say and unfortunately, I am still experiencing the same issue. Also, I went beyond that by trying all the steps in the following link;

Login Trouble

Regards

What happens when you try to login?

The problem starts when i used to access the login-in page (with the correct login credentials) and take me nowhere without any error message appeared (Just nothing happen as I done nothing and the dialogue login box just refreshed and appeared again to keep doing the same actions without any response). Later on, after adding a new login account, the login page starts responding but it takes me to my website landing page without WordPress back-end interface (Basically, I cannot reach the WordPress editing interface).

Again, thank you for your cooperation

What’s in your .htaccess file?

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
php_value upload_max_filesize 64M
php_value post_max_size 64M
php_value memory_limit 400M
php_value max_execution_time 180
php_value max_input_time 180

# END WordPress

Well, foo. Nothing suspicious there. Let’s see if it’s a plugin.

See https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

Actually all the plugin are disabled and still the same problem. However, recently this text appears on the login page ” ; charset=UTF-8″ /> ”
https://gyazo.com/446f4dd60e33031d76e333b42d4820cf

What happens if you try another theme?

Also when I login to wordpress from the Cpanel the page shows 404 Code:
https://gyazo.com/6366d83f80dbf976c778d613f5c54b20

this the link of (404): https://worktopquartz.co.uk/sapp-wp-signon.php?pass=pjpf0ftrffxsyhpv0jgvtszyij7j78ur

https://gyazo.com/de48591cf15dd4805983995617d639b8

Try resetting your permalinks. SETTINGS->PERMALINKS and click “save”. If you can’t get there by logging in, you could try it via the database (but this could also mess up your site). https://www.godaddy.com/help/reset-wordpress-permalinks-in-the-database-26352

I’ve rested the permalinks via wp-options table and still the same problem.

Look at the database again. What is in the “charset” setting in the options table?

Also check the wp-login.php file, make sure it is unchanged from the default WordPress file.

@ukdigit could you take a look at the Error Logs on your cPanel and see if there’s anything interesting there?

If not, I would consider trying to re-upload WordPress core files as follows:

1. Download ZIP from https://downloads.www.ads-software.com/release/wordpress-5.3.2-no-content.zip and unzip on your local computer
2. Connect to your site via FTP
3. Upload and overwrite the folders wp-admin, wp-includes as well as the PHP files in the root of your public_html folder with files from the ZIP