API or actions when users srtars and ends chat

  • I would like to track the time in wich users is interacting using the chat.

    Is there a filter or function that is triggered when users start chatting and/or when they closes the chat window?

    That would be very helpfull.

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  • Plugin Author wp3cx

    (@wp3cx)

    Hi @xicoofficial!

    You can use our “Webhooks” feature to partially achieve that. You can create a “Chat Request” and/or “Agent Accept” event and set a URL handler which will receive a GET/POST request once that even has fired. This way you can do any action you want with your handler endpoint whenever a request is received.

    You can find “Webhooks” in the Live Chat menu after “Custom Fields”.

    We will be adding an “End Chat” Webhook soon (most probably in the next release)! ??

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