Good Enough Product

Hello Shelly,

Our multiple attempts to request more information from you, related to your purchase, have been met with rude uncooperative responses so far. We wish to reiterate that we do not have any record of your purchase from your communication email address.

We did find another support ticket from you, which has typo in your email address. It appears that you mistyped your email while submitting support ticket. This will not only result in our responses not reaching you, but also ticket not being visible in your history when you resubmit with correct email. It would not be fair to hold us accountable for this.

With your continued reluctance to share payment details, we have to conclude that you did not had access to products for which you have posted this review.

Your comment above in response to my review is completely inaccurate and untrue, and I will back it up with facts. First, I have two different email IDs and I tried contacting you from both. Since my first email where I gave you fair enough chance to refund my payment, was not responded to, I had to publish this review. Only then it bugged you causing you to respond to my second ticket with a very generic answer. I asked you but got no response to where I can find invoice number you were requesting. I then offered you to provide my bank transaction number for the payment I made, to which again there was no response. All my emails were terse which will definitely sound rude to you since had no answers to why: a) your product is having so many issues causing my site to go into a mess b) your ticket login was not working and neither the password reset c) exactly do you expect me to be responsible for your missing accounts or tickets d) it took so many days to coax out a simple reply from you

Furthermore, you may also think my response to be rude because I was very clear about how I will share my experience with the public. Do not worry for I will be publicly sharing screenshots, transaction details, email exchange with your team for people to make learned decision about this whole fiasco.

I have been reading your reviews and noticed how few people pointed out that your “positive” reviews are paid for. Be sure (and I make no secret about doing this) that I will do every bit in my power to bring this to moderators’ notice. Alternatively, let me know like civilized persons, in English (which btw has laughably bad grammar), what do you need to process the refund for I am sick of pointing fingers.