Website restore times out.

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  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi @jliu8553

    I will list 3 environments that may cause this problem and provide corresponding solutions:

    1. You have Fastcgi enabled

    2. You are using Litespeed web server

    In both cases, in order to optimize the network, the server will kill requests that exceed a certain time, for example, 30s,

    If you are in either of the above cases, our suggestion is to contact your server manager and ask him to increase the server timeout to at least 900s.

    3. You are using Godaddy web hosting

    Godaddy limits the request time to about 5 minutes.

    In this case, we’d recommend you to reduce the value of “Compress files every” in the plugin settings to, for example, 50Mb. At the same time, uncheck “Merge all backup files into single package”, then create a new backup and restore it.

    Hope this helps,

    Kind Regards,

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @jliu8553

    Since we haven’t received any updates from you for a while, I am going to mark the thread as resolved.

    Please feel free to create a new thread if you have any further questions.

    Kind Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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