WC emails not sent – WP emails are when plugin enabled

  • Resolved romeon

    (@romeon)


    5 years ago

    Hey!

    So last days have been weird. Like many in the forum who stated: Nothing has changed (no password etc). Test email works. Registration email works. Admin getting email. All good. Order emails work… everything is being sent. Except…… Password reset! When WooCommerce is activated, the email logger is showing it being sent, however, its stated SMTP not autehnticated.

    Even if I force the “from” the “Name” and even the “reply to”, its still not authenticated. If I switch off this plugin, then it seems to work without a problem.

    I tried 15 emails with different values, i even tried to change the from email under woocommerce – settings – email to no avail. Still with the plugin activated = not authenticated.

    Any ideas?

    EDIT: Confirmed, I switched to easy smtp plugin and works fine. This is related to the plugin.Tried it also on a staging site that I created just for the purpose (fresh site), same problem, so this is unfortunately related to plugin. Let me know when there’s a fix. Iv’e been using this for years, don’t like changing even if easy is actually working.

    • This topic was modified 5 years ago by romeon. Reason: Added text
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @romeon,

    I’m sorry for the trouble with this!

    Our developers have been looking into the issue. So far, we haven’t been able to replicate this issue on our end — but as you mentioned, this is clearly not some isolated issue.

    I apologize that I don’t have a solution to offer immediately. We’re actively digging into this, though, and very much hope to find a resolution.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi @romeon,

    I’m one of the developers of this plugin and I would like to resolve this issue, but I can’t reproduce it on my local site.

    I have WooCommerce installed and the lost password link redirects me to “/my-account/lost-password”. Is this the page you are testing and is causing you issues?

    I did also try without WooCommerce being active (default WP lost password functionality) and it worked OK for me.

    I tried with two mailer options: mailgun and with other SMTP (configured my gmx.com SMTP) and it still works OK on my end. The email is sent to the user’s address and it’s also logged in the plugin email logs.

    Could you please answer these questions (it might help me reproduce the issue):

    1. which version of the plugin you are using: lite or pro?
    2. which mailer option are you using?
    3. if you are using “other SMTP” mailer option, which provider of SMTP are you using?
    4. does the “lost password” function properly, if you disable WooCommerce?
    5. are your SMTP configuration details used in our plugin exactly the same as in the other plugin which worked OK?

    If you have any other details, please let me know. I would really like to reproduce and debug this issue.

    Have a nice day!

    Serafim

    (@verosupermarkets)

    Hi @capuderg,

    A little late answer, but I have just installed your plugin with Woocommerce and have the same error. The page that the user is redirected to reset the password is:

    https://example.com/?page_id=9&lost-password

    I don’t know if that helps, I have not done any customisation that I can think would influence this. What I know is that Woocommerce has its own password reset email template and configuration, I guess you can find that in Woocommerce settings.

    By the way, I am using ‘Other SMTP’
    Hope this helps.

    • This reply was modified 4 years, 10 months ago by Serafim.

    Hi @verosupermarkets – Thanks for the details. Are you using constants in wp-config.php or somewhere to secure your SMTP settings, probably using this tutorial? When you get a chance, could you please check with the default WordPress lost password email: https://example.com.com/wp-login.php?action=lostpassword?

    Please let me know.

    Serafim

    (@verosupermarkets)

    Hi.

    Yes, I am using constants in wp-config.php. It is not easy for me to test at this time, I will as soon as I can.

    Serafim

    Hi @verosupermarkets,

    We haven’t heard from you, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

    In the meantime, you can use the SMTP settings directly into the settings instead of defining constants in the wp-config.php. We are looking into the issue, though.

    Have a good one.

    Plugin Author Gregor Capuder

    (@capuderg)

    Hi everyone,

    a user was very kind and provided us with a staging site to debug this issue that we could not reproduce on our sites.

    For anyone else experiencing this issue. Please check your wp-config.php file and move the plugin’s constants code you added to the file, above the /* That's all, stop editing! Happy publishing. */ line. Like so: https://a.supportally.com/nw7JLN.

    Let us know if this resolves your issue.

    Have a nice day!

Viewing 7 replies - 1 through 7 (of 7 total)
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