beware the annual auto-renewal fee

  • a few issues with this plugin:
    1) neither the free nor paid versions are as simple to setup as the developer implies. the installation is a multistep process that has several “nuances” where buttons must be clicked twice and “if this/then that” scenarios. i finally got the free version working for a bit, abut when i upgraded to the paid version things went downhill. could never get attachments to link and ordering the sheet columns was a mess. i didn’t submit a support ticket so i can’t speak to that, but any plugin that requires help to install is a bad sign.
    2) there is no mention of the “default” yearly auto-renew fee in the promotional copy. i only realized that the fee existed after paying the purchase price. charging for support is one thing. charging for updates is unacceptable.
    3) the money back guarantee is only for cases where support cannot fix an issue. if you purchase and find it conflicts with another plugin, or simply doesn’t meet your expectations, you’re out of luck. it is NOT a 10-day trial.

    there are other plugins that do this job for free and while they may not include all the bells and whistles, they worked out of the box and cost me nothing.

Viewing 1 replies (of 1 total)
  • Plugin Author westerndeal

    (@westerndeal)

    Hello GordonJones,

    Thanks for your comments, but let me clarify that if you are using PRO version then no meaning to comment here.

    1. What do you mean by multistep installation process?
    The plugin listed here is FREE, PRO Version has advance functionalities and based on that minimum plugin price is there.
    If you have any issue, we are here to assist you, and for PRO users we provide instant support through website online chat and email too, If you are having an issue then you should contact us.
    After Major Update of Google API V4, users are not reading instruction and simply asking for support, If you are contacting support then you must follow the instructions and steps we provide.
    This may be required for instructions because of Google API V4 changes, which needs to understand logically.

    2. Regarding Auto-Renewal, It’s showing on the checkout page, cart page and while payment also it confirms, and also mentioned everywhere that you can cancel any time.
    If you did not check or have any confusion, you should contact us.
    We always answer our users kindly and explain things until you understand.

    3. Money-back guarantee is mentioned that if plugin did not work on your website then we are happy to money back, which includes plugin conflict which we cannot solve.
    but after purchasing and using perfectly if you asked for a refund while founding any alternate is it fair?

    Still, if you have any issues with the plugin, we are happy to help you, All our users either FREE or PRO are important, Blaming is not the solution.

    Thanks

Viewing 1 replies (of 1 total)
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