Partial Refund through Paypal Checkout
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Hi guys,
last week we launched a website for our clients. They already got their first orders. Unfortunately, one of the ordered products has limited stock and the client had to do a refund for 1 item.
They did it through woocommerce but after pressing a refund button nothing has changed in the order, so they repeated it a few times with the same result. After logging to their paypal account they realised that the refund has been made several times.
Is it a regular thing that woocommerce doesn’t update partial refunds?
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Hi there,
Sorry to hear about the trouble with the PayPal refund! No, that is not regular behavior. Generally after processing a refund (whether partial or full), it should update the order with info about the refund, including a transaction ID in the notes:
Link to image: https://d.pr/i/axJLwcIt sounds like perhaps something blocked the response from PayPal to let the site know about the refund.
Just to confirm, are you using the PayPal Checkout plugin available at the link below?
https://woocommerce.com/products/woocommerce-gateway-paypal-checkout/If so, then I would recommend enabling debug mode and checking the logs after placing a test transaction as described in the docs here:
https://docs.woocommerce.com/document/paypal-express-checkout/#section-15If you are still having trouble and you are using the WooCommerce.com PayPal Checkout plugin, then you can open a support ticket here for assistance: https://woocommerce.com/my-account/create-a-ticket/?form=ticket
Also, please note that plugin has its own forum at the link below — this is the forum for the core WooCommerce plugin.
https://www.ads-software.com/support/plugin/woocommerce-gateway-paypal-express-checkout/I hope that helps! Have a wonderful day!
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