Using WP Telegram with Supportcandy

  • Resolved af3

    (@af3)


    4 years, 12 months ago

    Thank you for a great plugin.
    I am using this with Supportcandy, so new support tickets / replies are sent to Telegram.

    a) 1st issue — after installing, the RULES does not show wpsc_ticket_thread post. When I changed class-wptelegram-p2tg-admin.php line 695: $post_types = get_post_types( array( ‘public’ => false ), ‘objects’ ); then the cpt for wpsc shows up in the rule lists. Looks ok so far. How to put this in a filter instead of changing the core?

    b) 2nd issue — after I am able to select wpsc_ticket_thread cpt, I can receive new ticket/replies in Telegram channel! However, the url used by wptelegram for wpsc support ticket is incorrect: it uses the post ID and not the ticket_id which in in the wp_postmeta. I used this code in class-wptelegram-p2tg-post-data.php but it gives empty results: 

    
case 'full_url':
	$post_ID = get_post_meta($this->post->ID,'ticket_id',true);
        // $value = urldecode( get_permalink( $this->post->ID ) );
        $value = 'https://myserver.com/helpdesk?support_page=open_ticket&ticket_id='.$post_ID;

    c) 3rd Issue — the image used by wpsc in the ticket is in the format of: https://myserver.com/?wpsc_img_attachment=923 — the actual file path is in wp_termmeta under the term_id = 923. I am trying to send the img to telegram with the actuall url, by getting the file_path using get_term_meta, but I am not good in php.

    I dont know how other users using supportcandy is using WP Telegram; i think both are well matched to have a good combined notification.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hello,
    You can use custom code to change the behaviour without changing the plugin code:

    a)

    /* Modify WP Telegram settings fields */
add_action( 'cmb2_init_before_hookup', function () {

	$meta_box = cmb2_get_metabox( 'wptelegram_p2tg' );

	if ( ! ( $meta_box instanceof CMB2 ) ) {
		return;
	}

	$meta_box->update_field_property(
		'post_types',
		'options_cb',
		'get_all_post_types_for_wptelegram'
	);
} );

function get_all_post_types_for_wptelegram() {

	$options = array();
	$post_types = get_post_types( array(), 'objects' );

	foreach ( $post_types as $post_type ) {
		if ( 'attachment' !== $post_type->name ) {

			$label = "{$post_type->labels->singular_name} ({$post_type->name})";

			$options[ $post_type->name ] = $label;
		}
	}
	return $options;
}
/* Modify WP Telegram settings fields */

    b)

    /* WP Telegram - modify post URL */
add_filter( 'wptelegram_p2tg_post_data_full_url_value', function ( $url, $post ) {

	if ('wpsc_ticket_thread' === $post->post_type ) {

		$post_ID = get_post_meta($post->ID,'ticket_id',true);

		// Get the URL somehow.
		$url = get_permalink( $post_ID );
	}

	return $url;
}, 10, 2 );
/* WP Telegram - modify post URL */

    c)

    /* WP Telegram - use custom image */
add_filter( 'wptelegram_p2tg_post_data_featured_image_url_value', function ( $url, $post ) {

	if ('wpsc_ticket_thread' === $post->post_type ) {

		// Get the URL somehow.
		$url = get_term_meta( 'term_id_here', 'file_path', true );
	}

	return $url;
}, 10, 2 );
/* WP Telegram - use custom image */
    Thread Starter af3

    (@af3)

    Thank you so much!!!

    a) This works okay — thanks.
    b) This still give empty $post_ID, not sure why it is not returning the $post_ID
    c) the image in the post is in the form of img src=https://myserver.com/?wpsc_img_attachment=923 – i tried this to get term_id = 923 — havent tested

    
/* WP Telegram - use custom image */
add_filter( 'wptelegram_p2tg_post_data_featured_image_url_value', function ( $url, $post ) {

	if ('wpsc_ticket_thread' === $post->post_type ) {
                // Get the term id from featured_img url 
                $url_components = parse_url($url); 
                parse_str($url_components['query'], $term_query);
                $term_ID = $term_query['wpsc_img_attachment']; 

                // This will give the full file path and not url
		$url_path = get_term_meta( $term_ID, 'file_path', true );
                // Convert file path to url
                $url = 'https://'.$_SERVER['HTTP_HOST'].str_replace($_SERVER['DOCUMENT_ROOT'], '', $url_path);
 
	}

	return $url;
}, 10, 2 );
/* WP Telegram - use custom image */

    d) Also added this to get the ticket title — but i cant get the topic title.

    
/* WP Telegram - use custom topic */
add_filter( 'wptelegram_p2tg_post_data_post_title_value', function ( $post_title, $post ) {

	if ('wpsc_ticket_thread' === $post->post_type ) {
                global $wpdb;
                $ticket_subject = $wpdb->get_var( "SELECT ticket_subject FROM ".$wpdb->prefix."wpsc_ticket WHERE historyId = " . $post->ID );
                $post_title = $ticket_subject;
	}
	return $post_title;
}, 10, 2 );
/* WP Telegram - use custom topic */

    The code I gave you is just a demonstration of how to do it without modifying the plugin, the actual working of the code still needs to be figured out by you or your developer.

    Thread Starter af3

    (@af3)

    For whatever reason, this seemingly straight fwd get_post_meta function keeps returning empty $post_ID , any ideas?

    
/* WP Telegram - modify post URL */
add_filter( 'wptelegram_p2tg_post_data_full_url_value', function ( $url, $post ) {

	if ('wpsc_ticket_thread' === $post->post_type ) {
		$post_ID = get_post_meta($post->ID,'ticket_id',true);
		// Get the URL somehow.
		$url = get_permalink( $post_ID );
	}
	return $url;
}, 10, 2 );
/* WP Telegram - modify post URL */
    Thread Starter af3

    (@af3)

    Just for those using SC, if you add delay in WP Telegram setting for 1 min, the above should now work ..

Viewing 5 replies - 1 through 5 (of 5 total)
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