URGENT HELP Constant Error 504 and Editing Issues: All links on page replaced

  • mesguerra

    (@mesguerra)


    5 years ago

    Hello,

    URGENT HELP NEEDED!!!!!

    I am having major issues editing my website. The page is https://hnba.com/career-center/

    I cannot use the edit page pencil to make edits. When I try to do so I get a 504 error:
    Gateway Timeout
    The gateway did not receive a timely response from the upstream server or application.

    I can use the visual builder but my usage is limited. I also get an error when I try to save in visual builder:
    Your Save Has Failed
    An error has occurred while saving your page. Various problems can cause a save to fail, such as a lack of server resources, firewall blockages, plugin conflicts or server misconfiguration. You can try saving again by clicking Try Again, or you can download a backup of your unsaved page by clicking Download Backup. Backups can be restored using the portability system while next editing your page.

    Contacting your host and asking them to increase the following PHP variables may help: memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars. In addition, auditing your firewall error log (such as ModSecurity) may reveal false positives that are preventing saves from completing.

    What has now happened is all the links on the page are replaced with one link I tried to edit.

    I have tried disabling all plugins and that did not help. Also I sometimes cannot even access the admin site and get the same 504 error.

    Please help!!!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • phillcoxon

    (@phillcoxon)

    Hi @mesguerra,

    The solution is already partly provided in your question – you need to touch base with your hosting company and ask for support. It may be that their server is experiencing overloading issues or that your site is now requiring more resources (memory, cpu time) than is available in your current hosting account.

    Increasing memory_limit, max_execution_time, upload_max_filesize, post_max_size, max_input_time, max_input_vars etc can certainly help or it may be as simple as your http server needing to be restarted.

    50x errors are very hard to diagnose without additional information from the hosting environment so there’s probably not a lot people can offer in terms of specific suggestions.

    Here’s a couple of articles with suggestions that may move you in the right direction:

    https://kinsta.com/blog/504-gateway-timeout

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/

    Good luck!

    Thread Starter mesguerra

    (@mesguerra)

    Thank you @phillcoxon – I have reached out to our website contractor.

    Stranger is that it is only this one page that is having issues. I can edit other pages with no problems.

    We had some access issues last week and our website contractor disabled a bunch of plugins but I don’t know which ones specifically and I don’t want to mess anything else up. I just need to have this page either restored to a previous version or have my access restored so I can properly edit this page.

    I found out who is our domain host so I am trying to contact them directly.

    phillcoxon

    (@phillcoxon)

    Hi @mesguerra,

    In that case it may be that a plugin that was actively being used on that specific page is no longer available and this is causing the timeout issue.

    Is there any custom functionality on this page that makes it different from other pages?

    Good luck!

Viewing 3 replies - 1 through 3 (of 3 total)
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