Cookie banner not showing

  • Resolved samueldv6

    (@samueldv6)


    4 years, 11 months ago

    I’ve gone through the wizard and styled the banner but it doesn’t appear on front end.
    My website is [ redundant link removed, just use the link field next time ]

    I cleared cache and tried incognito and the banner still doesnt show. Any help?

    • This topic was modified 4 years, 11 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @samueldv6,

    It seems that the cookie banner and cookie blocker are not yet activated. Could you check the following:
    – Did you complete the entire wizard & pressed the Finish button in the last section? Your Complianz Dashboard should confirm this
    – Are there any tasks left on your Complianz dashboard? Did you reach 100%?
    – Did the Cookie scan find any non-functional cookies? For example I see Google Analytics on your site (which requires consent in the UK). Did you enter your UA code in Complianz?

    If you completed all the above, the banner should appear and work.

    Kind regards,
    Leon

    Thread Starter samueldv6

    (@samueldv6)

    Yes I completed the wizard. My dashboard shows as 100% – https://imgur.com/a/dEq2oMu

    Cookie scan results – https://imgur.com/a/a5BJhNV

    I’m not sure which cookies are non-functional from the list.
    I also didn’t enter my UA code as I wasn’t prompted to. I’m using Google Tag manager to fire the script. don’t know whether this has an impact.

    Thread Starter samueldv6

    (@samueldv6)

    I should add that i’m using Thrive Themes to design my pages. Perhaps this page builder is conflicting in some way?

    Thread Starter samueldv6

    (@samueldv6)

    It’s showing now actually haha!

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @samueldv6,

    Great to hear the banner is showing, I guess a glitch in the matrix :-).

    Regarding Google Tag Manager, did you indicate the use of Tag Manager in the wizard? This will cause Complianz to ask you for the GTM code. You can then use the Complianz events to fire scripts based on consent level. Please refer to our tutorial on this subject as well: https://complianz.io/configuring-categories-for-tag-manager/

    Please let us know if you have any further questions.

    Regards,
    Leon

    Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @samueldv6,

    I will close the topic regarding the cookie banner, please make a new thread if above issue is still persisting,

    regards Aert

Viewing 6 replies - 1 through 6 (of 6 total)
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