Lost blog subscribers

  • Resolved designerkev

    (@designerkev)


    4 years, 12 months ago

    After deactivating plugins to research a conflict issue, and then reactivating Jetpack, my blog subscribers are no longer showing. They’re gone. Is there any way to check on this and see if they still exist somewhere?

    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Contributor James Huff

    (@macmanx)

    With Jetpack, your stats and subscriber information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats and subscribers were lost.

    That’s what happened on your site; it previously used a different site URL, www.primefloral.com/wpprimefloral/

    I have fixed the issue and you should be able to get your stats and subscribers back by reconnecting to WordPress.com from the Jetpack section of your site’s Dashboard.

Viewing 1 replies (of 1 total)
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