Subscription button pops up

  • Resolved sthai

    (@sthai)


    4 years, 11 months ago

    Hi.
    I’m not sure if this is the right place to ask this question because I don’t know if this is a problem of the plugin or something else on my website.

    My website is https://www.laastrologa.com. On the desktop version everything is ok.
    But on the mobile version, whenever you click on any text field, for example in the contact form on this page https://www.laastrologa.com/carta-astral-vedica/, a “subscription” button and field to enter your email (“correo electronico”) pop up, so it doesn’t let you see whatever you were writing.

    I have the subscription option as a widget on my sidebar, but I have not activated any option anywhere so that that pop up happens. Actually, even when you click on the text field to write your email on that widget, the same pop up appears.

    I am absolutely no expert in making webpages and my understanding of programming is very limited but I can figure out basic things. So any help would be very much appreciated!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support KokkieH

    (@kokkieh)

    Hi there,

    That pop-up you see appears to be our widget, based on the source code, but that’s very strange as Jetpack’s subscription widget isn’t a pop-up widget. It can only display in the widget area where it’s added, and doesn’t even contain the type of code it would need to work as a pop-up. So something other than the widget is causing this.

    Can you please check if the same thing still happens after you switch to the TwentyTwenty theme?

    If that fixes it, it means your theme is causing this.

    If it doesn’t, try disabling all other plugins except Jetpack and see if the problem goes away then. If it does, re-enable your plugins one at a time until the problem reappears. That will help narrow down which plugin is causing this.

    Thread Starter sthai

    (@sthai)

    Hi,

    Thank you for your answer! I changed the theme to TwentyTwenty and the problem was gone. I’m going to see if I find a solution for this keeping my same theme.

    Plugin Support KokkieH

    (@kokkieh)

    Thanks for letting me know.

    Try contacting support for your theme for more help with this. As it only happens on mobile browsers, the problem is most likely with the mobile-responsive version of the theme.

Viewing 3 replies - 1 through 3 (of 3 total)
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