Bad experience – slow support

  • beatsuka

    (@beatsuka)


    5 years ago

    My original review was DELETED
    Don’t worry , if you delete this one I make a new one, and if you ban my account, you can not stop me from constantly creating a new account and posting my review.

    Plugin is promising and works great easy to use and works for what it’s meant to do until it comes down to support and function of the plugin with other plugins.

    Plugin would not work with payment gateway, after few weeks of trying to get support to look into this I gave up and moved on to start the whole translation process. Lossing total of 4 weeks work.

    issue came up AFTER we translated the whole website and held us back 2-3 weeks for launching the site.

    If you have a simple blog that you want translated I would consider this app. but for slightly more complex websites , such as wocommerce websites, i’d recommend going another route.

Viewing 1 replies (of 1 total)
  • Plugin Author Cristian Antohe

    (@sareiodata)

    Hello,

    Really sorry for the bad experience with our plugin.

    We (plugin developers) don’t control the review process here at wp.org. It’s possible your initial review was flagged automatically or by a moderator as being inappropriate.

    We do try to make TranslatePress compatible with as many plugins/themes as possible, but there are times when it doesn’t work. In such cases, investigating and fixing the issue can sometimes take weeks and in some unfortunate times it might not work at all. Please note these are edge cases, mostly a combination of factors that cause these type of issues.

    Best of luck with your project!

Viewing 1 replies (of 1 total)
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