How do I delete code (Livechat) from my website

Did you install a plugin for this? It appears to be part of a widget.

Hi Steve,
First I installed the plugin. Didn’t use it then. 1/2 days later I decided to link Livechat through GTM. The plugin is also deleted.

How did you link it? What did you add to your site? Have you looked at what’s under appearance->widgets?

Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you can install plugins, install “Health Check”: https://www.ads-software.com/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for JUST you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time. See https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/ for more information.

Hi steve, it’s not under widgets.

<script src=”https://secure.livechatinc.com/licence/11800008/v2/get_dynamic_config.js?t=1584725253206&referrer=https%3A%2F%2Fwww.bestxlife.nl%2Fproducten%2F&url=https%3A%2F%2Fwww.bestxlife.nl%2F&params=&channel_type=code&jsonp=__lc_data_186881″></script><script src=”https://secure.livechatinc.com/licence/11800008/v2/get_static_config.0.7.1.1.1.1.1.1.1.2.1.2.17.js?&jsonp=__lc_data_static_config”></script&gt;

This is one of the many html with Livechat in it. I
will try to disable all plugins and let you know if that works.

Hi Steve,

I found the problem. The problem is in the Google Site Kit plugin (google tag manager is linked to it too). When I deleted it the livechat code disappeared. I downloaded it, reset it and connected it again and it came back. Do you know how to solve this?

No. Ask in the GSK’s sub-forum. https://www.ads-software.com/support/plugin/google-site-kit/

I did. Thank you for your help Steve!