Backup failed

  • Resolved Fionabouwt

    (@fionabouwt)


    4 years, 11 months ago

    Hi! Since February the backup of my website with UpdraftPlus failed. I don’t know what’s wrong. We have tried:
    – update the plugin
    – install the plugin again
    – change the split size from 400 mb to 50 mb and 10 mb

    Here you can find the logs (php_debug, php_cgi_error and updraftplus).

    Can you help me fix this problem? Thanks.
    Fiona.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Sorry, I can’t access the log.
    Please can you post the log on pastebin instead? Or make the link public so I can access it?

    Regards,
    Bryle

    Thread Starter Fionabouwt

    (@fionabouwt)

    Hi,

    Of course:
    – Errorlog UpdraftPlus: https://pastebin.com/tieYp2u2
    – Errorlog php_debug:https://pastebin.com/3m1155Y9
    – Errorlog php_cgi_error: https://pastebin.com/r1LM6c71

    Thanks.
    Regards,
    Fiona.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sending the logs.

    It shows that the backup process is timed out or killed off.

    Please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    Thread Starter Fionabouwt

    (@fionabouwt)

    Thanks, but unfortunately they can’t find the problem. Everything seems normal. Do you have another solution? My host suggested another plugin for back-ups, but I never had problems with yours before.

    Kind regards,
    Fiona.

    Thread Starter Fionabouwt

    (@fionabouwt)

    Hi Bryle,

    Since no one could find the problem or come up with a solution, I had no choice but to choose another plugin. Unfortunately.

    Fiona.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Backup failed’ is closed to new replies.