• Resolved readmorebooks

    (@readmorebooks)


    I have a variable product in my woocommerce store that keeps giving this error message whenever I try to submit the order form. Can anyone please help me figure out how to make this go away? Thanks!

    Here is the status report:

    WordPress environment
    WordPress address (URL): https://thenovelneighbor.com
    Site address (URL): https://thenovelneighbor.com
    WooCommerce version: 4.0.1
    WooCommerce REST API package: 1.0.7 /home/thenove7/public_html/wp-content/plugins/woocommerce/packages/woocommerce-rest-api
    WooCommerce Blocks package: 2.5.14 /home/thenove7/public_html/wp-content/plugins/woo-gutenberg-products-block/
    Action Scheduler package: 3.1.4 /home/thenove7/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
    WooCommerce Admin package: 1.0.3 /home/thenove7/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
    Log directory writable: /home/thenove7/public_html/wp-content/uploads/wc-logs/
    WordPress version: 5.3.2
    WordPress multisite: –
    WordPress memory limit: 768 MB
    WordPress debug mode: –
    WordPress cron:
    Language: en_US
    External object cache: –
    Server environment
    Server info: Apache
    PHP version: 7.3.16
    PHP post max size: 128 MB
    PHP time limit: 120
    PHP max input vars: 3000
    cURL version: 7.59.0, OpenSSL/1.0.2r
    SUHOSIN installed: –
    MySQL version: 5.6.40-84.0-log
    Max upload size: 128 MB
    Default timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    DOMDocument:
    GZip:
    Multibyte string:
    Remote post:
    Remote get:
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    Database Index Size 10.04MB
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    Security
    Secure connection (HTTPS):
    Hide errors from visitors
    Active plugins (28)
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    Akismet Anti-Spam by Automattic – 4.1.3
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    Currency USD ($)
    Currency position left
    Thousand separator ,
    Decimal separator .
    Number of decimals 2
    Taxonomies: Product types external (external), grouped (grouped), simple (simple), variable (variable)
    Taxonomies: Product visibility exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
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    Cart: #6905 – /shop/cart/
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    Terms and conditions: Page ID is set, but the page does not exist
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    Child theme: – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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    Archive template: Your theme has a woocommerce.php file, you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
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    Action Scheduler
    Version: 3.1.4
    Action Status Count Oldest Scheduled Date Newest Scheduled Date
    Complete 29 2020-03-23 10:31:40 -0500 2020-03-25 12:03:41 -0500

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi, it is most likely an issue with either WooCommerce or the GravityForms Addons plugin you are using. When trying to order the mystery box I see the following error in the browser console:

    Uncaught ReferenceError: gformCalculateTotalPrice is not defined

    Which shows up right after the Price dropdown menu is selected. So you would may want to contact the developers of that plugin first to have them investigate further. Otherwise, you may also want to post in the WooCommerce support forum:

    https://www.ads-software.com/support/plugin/woocommerce/

    As this issue seems related to either WooCommerce or the GravityForms plugin and not something that the theme would have control over.

    Thread Starter readmorebooks

    (@readmorebooks)

    You are correct, it was an issue with the way Gravity forms was configured. Thank you for you help!

    You’re welcome! Were you able to figure out the issue? If so, it may be a good idea to mention it here in this thread in the event that somebody runs into the issue in the future and they find this thread through a search.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Variable product gives false message “Please choose product options…”’ is closed to new replies.