Hi!
On April 2, between 11:50 and 16:35 CET, Klarna introduced a change in the Klarna Checkout platform that caused orders to be created in Klarna’s system but not in WooCommerce. This issue affected some merchants using version 2.x of the Klarna Checkout for WooCommerce plugin
Klarna has now rolled back this change and orders are now being created correctly in both systems again.
If you notice orders in Klarna’s system that don’t exist in WooCommerce, you can take the following steps to import the orders into WooCommerce.
1. Make sure that you don’t have any duplicate orders from one and the same customer in Klarna’s Merchant portal. (If there are duplicate orders, cancel all but one of the duplicates in the Klarna Merchant Portal.)
2. Roll back to Klarna Checkout for WooCommerce version 1.11.7. To be able to roll back easily you can use the plugin WP Rollback (https://www.ads-software.com/plugins/wp-rollback/).
3. Via Klarna’s push notification, the missing orders will be created in WooCommerce (push notifications will be triggered up to 48 hours after the purchase from Klarna to the WooCommerce store as documented at: https://developers.klarna.com/documentation/klarna-checkout/integration-guide/confirm-purchase/).
We apologize for the inconvenience that this issue is causing. We will keep a dialogue with Klarna to make sure that this doesn’t happen again.