Login Security Page grey – unclickable

  • Resolved exageo

    (@flogsblog)


    4 years, 8 months ago

    Hi,
    not sure what is going on. Login Security page works good on my other two websites. On the third I see only grey screen (with content) and it is unclicable. I cannot switch to Settings, I am stuck on Two-Factor Authenthication. No popoup, no error, just unclickable grey page.
    In fact not only Login Security page, but also Tools and Firewall pages.
    Avas theme – can it be related?
    Thanks, Filip

    • This topic was modified 4 years, 8 months ago by exageo.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support wfphil

    (@wfphil)

    Hi @flogsblog

    This might be due to your theme or another plugin loading JavaScript on our admin pages and creating a conflict.

    Can you run through our JavaScript troubleshooting guide below:

    https://www.wordfence.com/help/advanced/troubleshooting/#how-to-inspect-the-browser-console

    When you have the Console tab open and you see any errors can you take a screenshot and provide a link to an image sharing service. Instructions for taking a screenshot are further down the page if you don’t know how to do that.

    Also open the Network tab. Reload the page. If you click on the top of the Status column you can group by response code. If you see any response code other than 200 or 304 can you take a screenshot and provide a link to an image sharing service.

    Thread Starter exageo

    (@flogsblog)

    Yeah, I thought so it might be a conflict with the theme or another plugin. I have already tried to deactivate most of my plugins – without success. My other websites has nearly the same plugins and there Wordfence works without problems.

    Here is a screenshot you asked for. Thanks to look at it. But similar list I see even at different pages so probably there is nothing very wrong.
    https://prnt.sc/rrv3ct

    Under Network there is no other status than 200.

    • This reply was modified 4 years, 8 months ago by exageo.
    • This reply was modified 4 years, 8 months ago by exageo.
    Thread Starter exageo

    (@flogsblog)

    I have asked to ask support of my theme (Avas) but they say they do not experiense such a error. They advise to clear cache, that is all. I think I am on my own. ?? I will try let you know if I solve this. Any advice appreciated.

    Thread Starter exageo

    (@flogsblog)

    It was a conflict with the Avas Theme and pop-up messeges in Wordfence. Avas support has fixed it in 6.0.8 version.

    Plugin Support wfphil

    (@wfphil)

    Hi @flogsblog

    I am sorry for the late reply.

    I am glad that you found out what was casuing the conflict and that is is resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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