• Resolved fantrip

    (@fantrip)


    Smart Slide 3.3.28 does not work on Elementor 2.9.7 in version 5.4 of WordPress.
    I have already uninstalled the plugin and installed it again.
    I’ve cleared cache and nothing.
    the slide is at the bottom of the page

    • This topic was modified 4 years, 11 months ago by fantrip.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bernadett

    (@nextendbernadett)

    Hi @fantrip,

    I can see a JavaScript error on your site, which you can check like this: https://smartslider3.helpscoutdocs.com/article/318-chrome
    JavaScript errors stop every other JavaScript code on the page and prevent them from working, so they need to be solved.

    The error on your site is:
    Uncaught SyntaxError: Unexpected end of input
    and it points to the following file:
    /wp-content/cache/autoptimize/js/autoptimize_77acdb54ea70d7b0f107b007fe9b656a.js

    As this file is coming from Autoptimize, I’d suggest disabling Autoptimize first, and then looking for JavaScript errors again. That should give the real error pointing to the file of one of your plugins (or an inline codepart).

    If the error goes away when you disable Autoptimize, the problem can be that Autoptimize’s minification reaches a server limitation.

    Thread Starter fantrip

    (@fantrip)

    Thank you. I will do that.

    pro-tip; you can also disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

Viewing 3 replies - 1 through 3 (of 3 total)
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