blank page with site kit
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Hi,
I have problem with the plugin again! With the update it seemed to be resolved the “Error: e.replace is not a function” problem, but now I see blank page again, I can see nothing with site kit plugin!!
It is impossible to use the plugin..
Has someone else the same problem?
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@crealexiadiy Sorry to hear issues remain with your site. Can you share the following and we can hopefully assist with this issue:
1. Your Site Health information
2. Any browser console errors you see on the blank page
3. A screenshot of the blank page. (ie. Do you encounter this blank page when visiting your main Site Kit dashboard as per this GitHub issue)If your issue is similar to the mentioned GitHub issue you can also check whether the same problem occurs with just the Search Console module connected.
Hi,
1.### wp-core ### version: 5.3.2 site_language: hu_HU user_language: hu_HU timezone: +00:00 permalink: /%postname%/ https_status: true user_registration: 0 default_comment_status: open multisite: false user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/crealexi/public_html wordpress_size: 50,98 MB (53453476 bytes) uploads_path: /home/crealexi/public_html/wp-content/uploads uploads_size: 267,71 MB (280709073 bytes) themes_path: /home/crealexi/public_html/wp-content/themes themes_size: 6,18 MB (6482750 bytes) plugins_path: /home/crealexi/public_html/wp-content/plugins plugins_size: 117,54 MB (123246944 bytes) database_size: 8,27 MB (8668269 bytes) total_size: 450,67 MB (472560512 bytes) ### wp-active-theme ### name: Kale Child (kale-child) version: 2.4.1.1543337783 author: LyraThemes author_website: https://www.lyrathemes.com/ parent_theme: Kale (kale) theme_features: post-thumbnails, menus, automatic-feed-links, title-tag, custom-logo, custom-background, html5, custom-header, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, woocommerce, widgets theme_path: /home/crealexi/public_html/wp-content/themes/kale-child ### wp-parent-theme ### name: Kale (kale) version: 2.4.1 (latest version: 2.5) author: LyraThemes author_website: https://www.lyrathemes.com/ theme_path: /home/crealexi/public_html/wp-content/themes/kale ### wp-plugins-active (22) ### Akismet Anti-Spam: version: 4.1.4, author: Automattic Better Search Replace: version: 1.3.3, author: Delicious Brains Child Theme Configurator: version: 2.5.2, author: Lilaea Media Contact Form 7: version: 5.1.7, author: Takayuki Miyoshi Etsy Shop: version: 2.2, author: Frédéric Sheedy FooBox Image Lightbox: version: 2.7.8, author: FooPlugins FooGallery: version: 1.9.11, author: FooPlugins Jetpack by WordPress.com: version: 8.3, author: Automattic Kirki Customizer Framework: version: 3.1.1, author: Ari Stathopoulos (@aristath) Polylang: version: 2.7.0.1, author: WP SYNTEX Read More Excerpt Link: version: 1.4, author: Tim Eckel Simple Custom CSS and JS: version: 3.30, author: SilkyPress.com Site Kit by Google: version: 1.6.0, author: Google Smash Balloon Instagram Feed: version: 2.3, author: Smash Balloon Social Media and Share Icons (Ultimate Social Media): version: 2.5.4, author: UltimatelySocial TinyMCE Advanced: version: 5.3.0, author: Andrew Ozz UpdraftPlus - Backup/Restore: version: 1.16.23, author: UpdraftPlus.Com, DavidAnderson WooCommerce: version: 3.8.1, author: Automattic (latest version: 4.0.1) WPFront Scroll Top: version: 2.0.2, author: Syam Mohan WP Hide Post: version: 2.0.10, author: scriptburn.com YITH WooCommerce Catalog Mode: version: 1.6.19, author: YITH Yoast SEO: version: 13.4.1, author: Team Yoast ### wp-media ### image_editor: WP_Thumb_Image_Editor_GD imagick_module_version: Nem érhet? el imagemagick_version: Nem érhet? el gd_version: bundled (2.1.0 compatible) ghostscript_version: 9.25 ### wp-server ### server_architecture: Linux 3.10.0-614.10.2.lve1.4.56.el7.x86_64 x86_64 httpd_software: Apache php_version: 7.3.9 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 256M max_input_time: 60 upload_max_size: 2M php_post_max_size: 8M curl_version: 7.65.3 OpenSSL/1.0.2s suhosin: false imagick_availability: false htaccess_extra_rules: true ### wp-database ### extension: mysqli server_version: 5.6.45-cll-lve client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/crealexi/public_html/wp-content WP_PLUGIN_DIR: /home/crealexi/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable ### jetpack ### site_id: 143365014 ssl_cert: No time_diff: 1 version_option: 8.3:1583288382 old_version: 8.2.3:1582294610 public: Public master_user: #1 szandra ([email protected]) current_user: #1 szandra ([email protected]) tokens_set: Blog User blog_token: n90dUBCDRnW0azNB@uLl1SwG0#y(w4^# user_token: B1Id7nhCW0nvEEjQLBOmrd#@H)FR(BI2 version: 8.3 jp_plugin_dir: /home/crealexi/public_html/wp-content/plugins/jetpack/ plan: free HTTP_HOST: crealexia.com SERVER_PORT: 443 HTTPS: on REMOTE_ADDR: 93.41.38.51 protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false} full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]} sync_size: undefined sync_lag: 0 seconds full_sync_size: undefined full_sync_lag: 0 seconds idc_urls: {"home":"https:\/\/crealexia.com","siteurl":"https:\/\/crealexia.com","WP_HOME":"","WP_SITEURL":""} idc_error_option: false idc_optin: true cxn_tests: All Pass. ### google-site-kit ### version: 1.6.0 php_version: 7.3.9 wp_version: 5.3.2 reference_url: https://crealexia.com amp_mode: no site_status: connected-site user_status: authenticated active_modules: site-verification, search-console, adsense, analytics required_scopes: openid: ? https://www.googleapis.com/auth/userinfo.profile: ? https://www.googleapis.com/auth/userinfo.email: ? https://www.googleapis.com/auth/siteverification: ? https://www.googleapis.com/auth/webmasters: ? https://www.googleapis.com/auth/adsense: ? https://www.googleapis.com/auth/analytics: ? https://www.googleapis.com/auth/analytics.readonly: ? https://www.googleapis.com/auth/analytics.manage.users: ? https://www.googleapis.com/auth/analytics.edit: ? search_console_property: https://crealexia.com/ adsense_account_id: pub-611????????????? adsense_client_id: ca-pub-611????????????? adsense_account_status: account-connected adsense_use_snippet: yes analytics_account_id: 1291????? analytics_property_id: UA-1291??????? analytics_profile_id: 1849????? analytics_use_snippet: yes2. No error message, only blank page
3. PrtSc: https://snipboard.io/h3YOQG.jpg
PrtSC GitHub issue: https://snipboard.io/9fsdkK.jpgThank you in advance,
Alexandra@crealexiadiy thanks for the details!
Could you Reset Site Kit, reconnect the services and let us know if the blank page happens with only particular services connected?
Dear Renee,
I cannot reset site kit because also the setting page is blank…
Any other idea?@crealexiadiy I can see you’ve managed to update to the latest version of Site Kit. Can you inform me if the same issue persists, and if so whether you were able to determine the cause?
Dear James,
Right after the update I saw the dates, it seemed to be resolved, but today I have the same blank page issue…@crealexiadiy That’s unfortunate. As you managed to enable some of the modules do you know at what stage this occured, after activating a particular module or randomly after a period of time with multiple modules connected?
Are you in a position to temporarily deactivate some of the plugins you have which may be impacting your dashboard reporting? I’m happy to test compatibility with any plugins you’re unable to temporarily deactivate.
Hi,
I did not do anything from the time it was Ok and the blank page.
What do you mean with modules?
I did not do anything with the site kit when it seemed to be working, I only saw the dates, I am not modified anything.@crealexiadiy Thanks for providing an update. Can you please temporarily deactivate JetPack and check for the same issue?
If the same white screen appears, and we can troubleshoot further, with just the Search Console module activated. By “modules” I mean the specific Google product you use within Site Kit.
I tried to deactivate Jetpack and I have the same blank page.
So I did not understand, what should I do ?@crealexiadiy Thanks for the update. I noticed some URLs on your site are not fully secure, and there are some resources not fully loaded when accessing the Italian version of your site.
I can’t be sure of the cause, but can you follow the steps below:
1. Temporarily deactivate your other plugins
2. Try access your Site Kit settings page once more. If accessible please reset site Kit (Site Kit > Settings > Admin Settings > Reset Site Kit) and start the setup process once more (don’t connect the Analytics or AdSense just yet)
3. Share an updated version of your Site Health information
4. You can then reactive the plugins which you’ve temporary deactivatedI’ve created the following GitHub issue to troubleshoot this issue in your case.
https://github.com/google/site-kit-wp/issues/1409Dear James,
Thank you for the time that you dedicate to my problem.
I am not very familiar with these isseues…1. How can I transform the URLs secure and resolve the problem with the Italian version..?
2. If I deactivate all plugins, is it sure that I do not loose any data? I m afraid to do big modifications, I don’t want to create problems and loose any data.@crealexiadiy There are some plugins that can help you with the mixed content issue, the below seem popular:
– SSL Insecure Content Fixer
– SSL Mixed Content Fix
– JSM’s Force HTTP to HTTPS / SSL – Simple, Safe, and Best for SEO2. If I deactivate all plugins, is it sure that I do not loose any data? I m afraid to do big modifications, I don’t want to create problems and loose any data.
As a precaution you can create a backup of your site before performing any temporary deactivation of your plugins. I noticed you have the Updraft Plugin plugin, you can use this to backup your site in advance.
Hi, I tried the suggested plugins. I hope now this problem is solved… I don’t know..:)
NOw I deleted the woocommerce plugin, I did update for site kit and now it works..
Who knows this time, for how many days.. :S@crealexiadiy Glad to hear it’s working for you now. Which mixed content plugin did you use in order to successfully connect?
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