SDK Version update

Hi @johnnyf03 – can you include a copy of your system status report? You can do this by going to: WP Dashboard > WooCommerce > Status > ‘Get system report’

– Joey

Thanks Joey. Here it is:

### WordPress Environment ###

Home URL: https://irishacademicpress.ie
Site URL: https://irishacademicpress.ie
WC Version: 3.4.3
Log Directory Writable: ?
WP Version: ? 4.9.13 - There is a newer version of WordPress available (5.4)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.3.3 - ? WooCommerce will run under this version of PHP
however
some features such as geolocation are not compatible. Support for this version will be dropped in the next major release. We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version

PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.44

SUHOSIN Installed: –
MySQL Version: ? 5.5.62 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.3
WC Database Prefix: wp_
Total Database Size: 130.90MB
Database Data Size: 118.94MB
Database Index Size: 11.96MB
wp_woocommerce_sessions: Data: 28.05MB + Index: 1.04MB
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.31MB + Index: 0.15MB
wp_woocommerce_order_itemmeta: Data: 1.49MB + Index: 0.98MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 0.87MB + Index: 0.39MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_loginizer_logs: Data: 0.01MB + Index: 0.00MB
wp_ms_snippets: Data: 0.00MB + Index: 0.00MB
wp_options: Data: 9.11MB + Index: 0.75MB
wp_postmeta: Data: 57.57MB + Index: 6.73MB
wp_posts: Data: 21.21MB + Index: 1.37MB
wp_snippets: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.07MB + Index: 0.06MB
wp_terms: Data: 0.06MB + Index: 0.12MB
wp_term_relationships: Data: 0.11MB + Index: 0.27MB
wp_term_taxonomy: Data: 0.05MB + Index: 0.06MB
wp_usermeta: Data: 0.03MB + Index: 0.01MB
wp_users: Data: 0.00MB + Index: 0.01MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 1347
custom_css: 1
feedback: 6988
iaphomepageposttype: 2
iapsearchsuggestion: 4
mc4wp-form: 1
ml-slide: 83
ml-slider: 5
nav_menu_item: 26
page: 18
post: 4
product: 471
product_variation: 417
revision: 811
shop_coupon: 8
shop_order: 1634
shop_order_refund: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Ajax Search Lite: by Ernest Marcinko – 4.8
Code Snippets: by Code Snippets Pro – 2.14.0
Cookie Notice: by dFactory – 1.2.51
Exclude Pages from Navigation: by Simon Wheatley – 1.92
Grunion Contact Form: by Automattic
Inc. – 2.3

IAP Homepage Manager: by Dave Gerrard – 1.0
Iap Search Suggestions: by David Gerrard – 1.0
Image Widget: by Modern Tribe
Inc. – 4.4.7

Loginizer: by Raj Kothari – 1.4.3
MC4WP: Mailchimp for WordPress: by ibericode – 4.7.5
MetaSlider: by Team Updraft – 3.15.3
Post Types Order: by Nsp Code – 1.9.3.9
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3

woo-inquire-us-and-disable-add-to-cart-button: by themelocation – 1.3
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.14

WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
WooCommerce Braintree Gateway: by WooThemes / SkyVerge – 2.3.0 – 3.3.3 is available – Not tested with the active version of WooCommerce
WooCommerce Google Analytics Integration: by WooCommerce – 1.4.7
WooCommerce Shipping Pro with Table Rate: by PluginHive – 3.1.5
Woocommerce upcoming Products: by Sk Shaikat – 1.5.8.8 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 3.4.3
WP Add Custom CSS: by Daniele De Santis – 1.1.5

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #5 - /shop/
Basket: #6 - /cart/
Checkout: #7 - /shop/checkout/
My account: ? Page not set
Terms and conditions: #3331 - /delivery-returns-and-refunds/

### Theme ###

Name: IAP Theme
Version: – 0 is available
Author URL: 
Child Theme: ?
Parent Theme Name: Twenty Twelve
Parent Theme Version: 1.1 – 3.1 is available
Parent Theme Author URL: https://www.ads-software.com/
WooCommerce Support: ?

### Templates ###

Overrides: iap/woocommerce/emails/customer-processing-order.php
iap/woocommerce/loop/add-to-cart.php version 2.1.0 is out of date. The core version is 3.3.0
iap/woocommerce/loop/orderby.php version - is out of date. The core version is 3.3.0
iap/woocommerce/loop/sale-flash.php
iap/woocommerce/single-product/meta.php version 2.4.6 is out of date. The core version is 3.0.0
iap/woocommerce/single-product/sale-flash.php

Outdated Templates: ?
					
					
						Learn how to update

—

Cheers,
John

Hey @johnnyf03 and @jricketts4!

We’ve reviewed Braintree’s information about the upcoming changes along with the plugin’s code, and I’m pleased to say that this doesn’t have any effect on our plugin as the plugin is bundling v3.34.0 of the PHP SDK, while version v3.8.0 is required at a minimum. Additionally, our team is planning to update the SDK in future versions as well.

As such, you can safely ignore the message sent out by Braintree on this subject. If you’d like to confirm definitively, I’d recommend double-checking with Braintree’s team directly. Please share with their team that our integration is using v3.34.0 of the PHP SDK and ask if this version will continue to be supported when the upcoming changes take place.

That said, you may want to make sure you are only using the latest “PayPal Powered by Braintree gateway” plugin, and not another third-party, or older version of the gateway that the notice may have been sent for. As @jricketts4 mentioned, it would be great if we could see the system status report to check for other plugins too.

Cheers,

Simon.

Ah @johnnyf03, looks like our updates crossed!

From the status report it looks like you have the older version of the gateway installed that is many years old at this point!

If you would please upgrade to the latest plugin version, v2.3.8, you should be good to go! Any issues with the upgrade, please do let us know.

Cheers,

Simon.

OK thank you. Can I ask then how do I update the plugin because within the Plugins section there’s no option to Update? This gateway is how we process all orders so I’m just a bit wary that I don’t mess everything up

I’ve downloaded the latest version of the plugin. Do I just install as a new plugin and it will overwrite? Obviously I want all the settings already entered to still be there and there’s no downtime

Many thanks,
John

Hey @johnnyf03,

Sure! We provide some additional details on how to migrate from the retired Braintree plugin to PayPal Powered by Braintree gateway here:
https://docs.woocommerce.com/document/woocommerce-gateway-paypal-powered-by-braintree/#retired-braintree-version-2-upgrade

It should be a drop-in replacement, meaning you can keep the older gateway active while installing and activating the new one to have the settings migrated across. That said, we would always recommend attempting a major upgrade, such as this with the large version difference, on a staging environment first – to make absolutely sure there is no down time and any other issues with other plugin conflicts. That way your live site can continue to run as normal while troubleshooting can be done separately.

Will you be giving this a run-through on a staging server first?

Cheers!

Simon.

Thanks for all the info. Let me get my head around all this and go through the documentation. I’ll have to set up a staged server as well. I’ll come back here if I’ve any problems but hopefully it all goes smoothly. Thanks again!

Hey @johnnyf03!

No worries, that sounds like a plan! If there are any issues or questions that crop up, don’t hesitate to let us know.

Cheers,

Simon.

Hi Simon,
I just backed everything up and tried it tonight on the live site. I uploaded the plugin fine but when I went to activate I got the following error message:

“Plugin could not be activated because it triggered a fatal error.

Parse error: syntax error, unexpected ‘[‘ in /var/www/vhosts/128/238334/webspace/siteapps/WordPress-51572/htdocs/wp-content/plugins/woocommerce-gateway-paypal-powered-by-braintree/woocommerce-gateway-paypal-powered-by-braintree.php on line 170”

The old plugin that’s activated is called WooCommerce Braintree Gateway. The new one that I can’t activate is called WooCommerce PayPal Powered by Braintree Gateway. Don’t know if there’s a conflict issue here or what

Can you advise please?

Cheers,
John

Hey again!

This is likely caused by a conflict with your theme or with another plugin.

The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerceand *both* Braintree plugins. Finally, test to see if the issue is resolved

To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

—–

Tools to help you troubleshoot:

Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

Health Check is a plugin that allows you to temporarily disable other plugins and switch themes for that session without impacting your users. Link: https://www.ads-software.com/plugins/health-check/

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/

OK. Still got work to do! Thanks for all the info and for your patience

Thanks for letting us know @johnnyf03! I’ll go ahead and set this to resolved for now, but you can always reopen it as needed. ??

– Joey

Hi @johnnyf03!

A quick update from our side, our developers looked into the syntax error you experienced and were able to reproduce this with earlier versions of PHP installed on their test systems.

They’ve since released a fix for this in v2.3.9, so if you’re still having the problem, I’d recommend firstly updating to the latest version before trying again! If you then still have issues, you can go ahead with the test steps mentioned above.

Thanks again for reaching out and I look forward to hearing how you get on!

Cheers,

Simon.

Great. This looks much better now. Just a small issue with PHP on our side but nothing on your side this time. Thanks for everything guys!

Hey @johnnyf03!

Amazing! Thanks so much for keeping us in the loop, I’m glad the latest release sorted that out for you.

Any other issues or questions, please do let us know! ??

Cheers,

Simon.