stock on Hold

  • Resolved merluchasse

    (@merluchasse)


    4 years, 10 months ago

    Can anybody explain me when atum increases this?
    I just installed it and all my proceeding orders seems to be in this column

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Salva Machi

    (@salvamb)

    Hi @merluchasse

    In the Stock Central page, if you click on the “Help” tab on top, you have all the columns explained there ??

    And you have more info in this article too.

    Best Regards,
    Salva.

    Thread Starter merluchasse

    (@merluchasse)

    Thanks but I Don’t have any pending or processing order and the central stock still indicates me some values. How can I reset them ?

    We have a problem with atum’s stock management. I’ll explain the issue with an example that we repeated 10 times:

    In stock central, we have a product A with 4 units in stock, 1 unit on hold
    – Customer places an order and decides to pay by bank transfer, so order goes on hold. Stock central: 3 units in stock, 1 unit on hold
    – Customer pays and we change the order status to Processing. Stock central: 3 units in stock, 2 units on hold
    – We ship the order and change the order status to Completed. Stock central: 3 units in stock, 2 units on hold

    Basically we finish the order with one unit less on stock and one unit more on hold. Can you help us understand how to resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)
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