Loses access token *all the time*

  • It seems like every time I’m logged in to the store admin, I get a notification that the access token needs to be regenerated. Ridiculous waste of time spent logging in to FB and regenerating the access token every couple of days at the least, and most like some data is being lost in the meantime. You’d think Facebook could figure this out.

    Otherwise plugin appears to work as it should.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @johnny_n!

    Thanks so much for your feedback here. We know the access token is a pain and are taking steps to fix this up. This happens presently whenever you log out of Facebook.

    We’ll have an update in the next little while to address a couple of security issues that will modify our process regarding access tokens, though this will be fully solved in a future update when we don’t use access tokens. In that future update, we’ll be using OAuth authentication to ensure consistent connectivity even when you’re logged out on your own account.

    I hope that helps to shed a little light on the subject here. Again, thank you so much for your feedback. We’re working hard to get things working reliably and well.

    Thanks so much,

    Julie ??
    SkyVerge

    Thread Starter johnny_n

    (@johnny_n)

    Hi Julie — thanks so much for the quick reply… this explains a lot.

    My use case is that I actually maintain several FB profiles for clients so odds are I’m not logged into my own at the time I’m working on this particular site, so this is exactly what’s happening — when I’m not it’s forcing me to stop what I’m doing for that site, switch over and log out of the FB account I’m in, log in to mine, re-generate the token, then go back to what I was doing originally (and eventually log out of my FB account and back in to the one I was in before).

    Great news it’s in the works, so doesn’t sound like that use case will necessarily help, but this explains a bit more why it’s a constant issue for me…

    Thank you! ??

    Hey @johnny_n!

    Sure thing, happy to have been able to explain what’s going on under the hood here!

    You’re definitely not the only person who’s managing multiple clients, so this is especially painful for folks in your situation. Our future update should solve this issue entirely, so I hope you’ll come back and revisit the plugin and review at that point, probably closer to summer.

    In the meantime, please know we’re fully aware of the pain that this is causing and we’re working hard to get this resolved once and for all.

    Thanks again for your feedback, Johnny, it’s always appreciated!

    Julie ??
    SkyVerge

Viewing 3 replies - 1 through 3 (of 3 total)
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