add plugin option missing

Howdy!

One thing that came to mind was possible user roles? Does it happen with all user accounts? As admin you typically have access to that. Is this a multisite installation do you know? I’ve seen a few installations where that option to not show is set.

You’ve tried deactivating plugins but have you tried a different theme?
Wondering if the theme has code that is removing it?

Try renaming functions.php in the theme directory temporarily to see if there is anything in there removing it.

No this is not a multisite installation I am on a dedicated server for just one site. I will try other user roles, but I thought the only role that had access to the backend was the admin role.
I did not try a different theme, as this is the same theme I have used for several months. The issue started after the last WordPress update. I am using a Salient theme with a Salient Child, and as I said previously, I am new to WordPress, so if I change themes to see if it is the theme, will I easily be able to go back to my current theme.
I can always do a complete back up before doing anything to make sure.

I do appreciate all of the help.

Hi, changing theme will not remove the old theme.
You can switch straight back with no effect on the site or content.

I changed to twenty twenty, and there was no difference in the add plugin
Is it possible to have the add or remove plugin turned off someplace? And if so, where would that be as someone might have accidentally done that.

I really appreciate your time in trying to help me fix this.

No, not possible across themes – it could only be coded in to the theme files… Unless someone has hacked/modified the WordPress files which is NOT recommended.
You could run a WP update (reinstall the current version) to be check.

Only 3 ways it could disappear
1. Someone hacked it out in WP files
2. Coded into functions.php (of theme)
3. Hidden with css (in theme style.css)

Changing themes would rule out 2 & 3 … and 1 is highly, highly unlikely unless someone is doing what they should never do…

Try accessing URL directly:
https://your_domain.com/wp-admin/plugin-install.php

Sorry, you are not allowed to access this page.

I tried from a blank page and also changed
https://mydomain.com/wp-admin/plugins.php
to
https://mydomain.com/wp-admin/plugin-install.php

I received the error both ways.

I will try the WP update.

Thanks again

Well, I thought I would try the WP update, but I also do not have that function available to me from the dashboard.

So is there any other way to re-run the update to see if that works?

If you know the SFTP information you could also add a plugin that way. If you don’t know that you can reach out to your hosting company and they are able to provide that information for you. Each host has their own way of displaying that information as well.

Thanks for that information. I will try and contact them tomorrow.

Again I want to thank all that have attempted to help me with this, and I will update my results tomorrow after talking to my hosting company.

Of course! Happy to help.

Hopefully you can get to the bottom of why that went away

Hello,

@wholesalecbdinc
Please find below the code into your “wp-config.php” file.

define('DISALLOW_FILE_MODS',true);
define('DISALLOW_FILE_EDIT',true);

If above code is used then replace with below code,

define('DISALLOW_FILE_MODS',false);
define('DISALLOW_FILE_EDIT',false);

Thanks!