Works on Desktop but not on Mobile (Android)

  • Resolved Danielus111

    (@danielus111)


    4 years, 10 months ago

    Dear Draw Attention team,

    I discovered this plugin yesterday and incorporate in my website at the enclosed link, Figure #3. It works nicely when displaying it on desktop (Chrome browser) but not on mobile. Can you please let me know if there is a quick solution to this so that we have it working on mobile too? Thank you in advance.

    Kind regards,
    Daniel

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Natalie MacLees

    (@nataliemac)

    Hello @danielus111 ,

    I’m sorry that you’re having trouble. I viewed your page and I can see that the Draw Attention image isn’t loading on mobile. This happens even when using a desktop browser and making the window narrow.

    I don’t think we’ve seen this particular issue before. I don’t see any errors in the console and I can’t think why the plugin would be behaving differently just because of the window size.

    This same issue isn’t happening on our demos page, so it seems that it must have something to do with the plugins or theme in use on your site. We have an article here: https://wpdrawattention.com/document/troubleshooting-conflicts-themes-plugins/ on troubleshooting conflicts with a theme or other plugins that should at least let you track down what might be causing the issue.

    If you need more help with this, please contact our [email protected] email address so we can get more information from you.

Viewing 1 replies (of 1 total)
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