Tools don’t work

It seems the whole wordfence plugin is not working properly since the recent update. Can not even enter the the upgrade key?

In @canadianrack’s case it sounds like it could be a failed update. Can you try deactivating and deleting the plugin, then installing it fresh?

In the original poster’s case, I’m thinking it could be a conflict. It sounds as though there may be an AJAX or JavaScript conflict from another plugin or your theme that’s happening on your Live Traffic page and interfering with other plugins’ admin dashboards.

I recommend downloading and running the Health Check plugin from the WordPress repository to test for this. It’s a plugin that will allow you to simulate turning off your plugins and changing your theme to a default WordPress theme (such as Twenty Fifteen) – but only to you. Your visitors will continue seeing your site normally. The plugin is from www.ads-software.com and you can download it for free from the WP plugin repository: https://www.ads-software.com/plugins/health-check/

Once you’ve deactivated your plugins and themes, you can reactivate Wordfence only and see if Live Traffic displays properly. If the problem has disappeared, and Live Traffic is working again, that confirms that another plugin is causing the issue. You can then reactivate your theme and plugins within the Health Check plugins one by one, rechecking the problem after each reactivation. Once the problem reoccurs, you’ll know that the plugin or theme you just reactivated is the culprit, and we can go from there with a solution.

Hope that helps, and let me know how this goes!

Tim

Hi,
thanks for the answer.
I haven’t installed other plugins, so I don’t understand this sudden conflict :(.
Moreover I forgot to write that I couldn’t scan my site. When I clicked on Scan, it displayed this notice: “The scan has failed to start. This is often because the site either can not make the outbound requests or it’s blocked from connecting to itself”.