Page disappeared

  • I have had my website for years, and one of the pages has disappeared.

    When I go to it from the front end, the screen goes blank.
    When I go to it under Pages in the back end, it shows up normally along the other ones.
    When I click on “edit” it sends me to the front end with a “page missing” message.

    Any help is appreciated.

    (Also, if I am unable to restore it from within the backend, is it possible to restore a single page from backups? I make regular backups of the site but don’t want to restore everything since I have several new articles added to it daily and I don’t know when this page initially went missing.)

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    >> When I go to it from the front end, the screen goes blank. <<

    Do you see a 500 error? Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins.

    Thread Starter pkl

    (@pkl)

    Thank you. No, it’s just a blank page, no error message.

    I’ll try the debug + disabling plugins.

    Also – after experimenting with recreating the page, I found another clue:
    The new page works fine until I add a FEATURED IMAGE. As soon as I do that, the same problem happens again.

    For now, I recreated the page with the help of the Web Archive and without any featured image so it works. But it would be good to figure out why the page disappears as soon as I add a featured image.

    POSTS work fine with featured images. Seems the problem is only with PAGES.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    For fun, try changing the theme. If you use twentytwenty, do you have the same issue?

    Thread Starter pkl

    (@pkl)

    Yes, it’s the same problem with twentytwenty

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    OK, that rules out the theme. Let’s see what the debug logs have to say.

    Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    The new page works fine until I add a FEATURED IMAGE. As soon as I do that, the same problem happens again.

    This sounds like it could be very borderline plugin/theme conflict. And since you did switch to Twenty Twenty and it still happens, that just lead me to believe it is a plugin not playing nice.

    Are you able to test on a staging site or spin one up to test that? Are you able to share the page that it happens on? If not, that’s okay, just wondering if there is a console error on the front end that could cause things to go boom ??

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Try using troubleshooting mode with the health check plugin: https://www.ads-software.com/plugins/health-check/

    See https://make.www.ads-software.com/support/handbook/appendix/troubleshooting-using-the-health-check/ for more information.

Viewing 7 replies - 1 through 7 (of 7 total)
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