virtual/downloadable orders go to “on hold” instead of auto-completing

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  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    The order status for virtual/downloadable products will only go to “Completed” if the payment was successful.

    From what you’re describing so far, it sounds like IPN notification failures are happening and WooCommerce never registers that the order has been paid for. With this in mind, which payment gateway are you using? Are you seeing any clues as to what’s happening in the payment gateway debug logs or order notes for that on-hold order?

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

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