Super slow dashboard

  • Good Morning Guys,

    Thanks for any help received.

    I am quite new to WordPress and been doing my own site for the last couple of months, learning via Youtube and reading loads of material off the web.

    Really enjoying doing the site, with an aim at a later date to venture out on my own in business and using the site as a route for customers.

    So far the site consists of 11 published pages with little graphic content.

    Images have been optimized and I also use a CDN to make the content delivery quicker and the site has had great results on the GTMetrix site with the PageSpeed score and YSlow score both coming back as A’s.

    The problem I now have is that the WordPress Dashboard is so slow, and it can take up to 300 seconds for the dashboard to respond to new pages.

    I really thought this was a hosting issue and if I am honest I still do, but the hosting company said is an issue my end in WordPress.

    So for the last 3 days I have been writing tickets of support to the hosting company and have followed their advice and done as follows below:

    1. Made sure I was using version 7.3 PHP – made little difference
    2. Adjusted the heartbeat API via and app as they said this would affect speeds? I used a plugin for this ‘Heartbeat Control by WP Rocket‘ – this again made no real difference
    3. All unused plugins have been deactivated and removed. – again no real difference.
    4. Increased the WP_MEMORY_LIMIT TO 51KMB in the wp-config.php file— again no real difference.
    5. The said the wp-cron was causing an error and they made me adjust it so WordPress handed the execution of the wp-cron.php and wp-config.php file. – this managed to get the dashboard down to a 15 second response time.

    The following day I started to receive the following errors:-

    “Internal Server Error?The server encountered an internal error or misconfiguration and was unable to complete your request.
    Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.
    More information about this error may be available in the server error log.
    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.”
    I relayed this to the hosting company and they said the php memory limit was exhausted and they tweaked the memory limit in the multiphp.ini to 512MB and said it was now ok – but I still had the same error my end, even after deleting all the cache files on the browser.

    I then queried the slow dashboard a further few times and they have said they can’t find any issues with my website. But after I queried a timed-out response from GTMetrix and other items, they finally came back and said they are facing load on their server.

    Finally this morning they said that they have resolved the spikes with the server.

    Yet low and behold my dashboard is still so slow – currently taking over 145 seconds to load?

    They have now said it’s my .htaccess file.

    So I have renamed the .htaccess file in the public_html domain and regenerated a new one using WordPress and yet again this has had no success in speeding up the dashboard.

    Has anyone got any thoughts on this? Is it likely to be the WordPress end or do you feel it may be a hosting issue?

    Thanks for any replies – they are much appreciated

    Regards

    Steve

Viewing 3 replies - 1 through 3 (of 3 total)

  • I’m over here in Virginia and the site is super slow to respond.

    It sounds to me like you’ve exhausted any help your ISP can give you…

    My thoughts are the exact server you are on is probably reaching its limits…

    At their price points that seems an extremely cheap fee on their shared hosting product. That entry-level shared host works out to what I normally pay in a month for a year of hosting there where you are at…

    I’d probably sign up for a new account there if I wanted to stay with them and migrate the site to the new account, hope that new account is not on another overloaded server and figure I’ll need to do the same in a year or two.

    But that Cloud package would probably have attracted me instead.

    Another thought is you might start feeling that host isn’t helpful enough. I’d have expected them to offer to migrate the site for you without your asking them or needing to DIY.

    From what I’ve seen your site is in the ‘tech sector’ so your customers probably expect you to be on top of these technical performance things.

    You might want to consider a new host…

    Thread Starter stvcargill

    (@stvcargill)

    JNashHwkins many thanks for your reply.

    Low and behold the hosting company has offered to transfer me to a different server.

    I will update this thread as soon as they do with an update.

    Thread Starter stvcargill

    (@stvcargill)

    I have now been transferred to a new server and low and behold everything is now super fast without any errors.

    It wasn’t a WordPress issue after all ??

    Hope this thread can help someone else?

Viewing 3 replies - 1 through 3 (of 3 total)
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