password reset is not working

Sorry, did not see the solution in docs. the page comes up now.

https://docs.wpeverest.com/docs/user-registration/troubleshooting/lost-password-page-not-found/

• This reply was modified 4 years, 6 months ago by gediweb.

Spoke too soon!

– the reset page works now
– I get the email to reset
– the page I’m taken to has a login form on it instead of the reset password form see screenshot: https://prnt.sc/sd8a46
– I also tried to rename the endpoint from “edit-password” to “change-password” thinking its a similar issue as before, but no. the same thing.

Hi @gediweb,

It seems that you have not set up the account page in the User Registration Settings. Please check whether you have set up the account page here: https://prnt.sc/sdl2vm

After you have set up that page, the link should work fine. Let me know if it helps or not and I will get back to you.
Regards!

Hello @sharmadpk03, this is also happening in my website. I already set the My Account page in the User Registration Settings but the reset password form is still not showing.
Also saved the Permalinks again in case it needs to be done.
Settings: https://i.imgur.com/5aRXVc3.png
Forgot password: https://i.imgur.com/U7GxJ0X.png

• This reply was modified 4 years, 6 months ago by Orion Reve.

Hi @sharmadpk03

Thank you for your answer. I have the account page set. Was My-Account. I also tried to rename it to “Account” and re-save the permalinks, just in case and still the same result. I get the password reset email, I click on the link and get to Account page (/account/forgot-password/?show-reset-form=true) with a login form instead of password reset form

@gediweb looks like a bug in their plugin and they must push an update for this one.
We are experiencing the same issue.

Hi @gediweb, @sahsg29,

Sorry for the delayed response. Please contact our developer team here: https://wpeverest.com/contact/ and someone from the team will get back to you.
We will fix this issue so do not worry about it.

Regards!