Waiving rights

  • Resolved Simon

    (@simonmaddox)


    4 years, 6 months ago

    Hi

    Can I ask why you feel the need to require purchasers to waive their EU legal distance-selling rights and instead accept your very limited returns policy? It kind of implies you don’t respect the law (that is there to protect vendors and customers). I’ve never come across this before, and it stopped me in my tracks when I was about to place an order for a Lifetime license.

    It’s not like your returns policy is workable – if I read it right, it states that incompatibility with any third party software is not a reason for return. Well, given that your plugin will never run just on its own – it depends on php, js, WP etc. etc. this lets you out of having to refund for any reason at all!

    I’m not trying to rip you off or do anything other than get a good working system for my customer – if it works as described then I will want to use it for other customers too. I’m just really nervous now about forking out $180 (inc tax) with virtually no comeback. Especially as I’ve already seen the free version not working as described in the documentation.

    Maybe if an annual license could be turned into a lifetime one by paying the difference that would be a good compromise? Time-wasters wouldn’t pay for the year in the first place and good customers could limit their risk at the first paid step.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author moomooagency

    (@moomooagency)

    Hi,

    Thanks for the good questions. In fact, we do refunds. Just only 90%, because fees are not refundable by PayPal/Stripe ??

    Please, check the plugin’s rating. Do you really have doubts yet?))

    You can also check the free version. If it works ok, then the pro will work ok too.

    Thread Starter Simon

    (@simonmaddox)

    Of course fees are refunded – both in PayPal and Stripe! If you issue a refund your fee is refunded too. But that’s not the point – 90% refund would be fine.

    You still don’t answer my main point – in that you don’t have to give a refund at all – I’m effectively waiving all my legal rights.

    Having the free version is good – but if the full version does not work in practice I can’t see why you can’t respect the law and offer the normal refund window.

    This is not in any way having a go at your product – from what I have seen so far it’s very good. It’s about the amount I’m investing and then being totally in your hands to decide whether to refund or not.

    Plugin Author moomooagency

    (@moomooagency)

    I told you already, we do refund. Even if you simply changed your mind. You may believe it or not. Yes, it is not as we set on Refund Policy page. Yes, we just decide ‘yes’ or ‘not’. But we say ‘yes’ in 99% percents.

    And fees are not refundable, unfortunately. At least in our case. Freemius, our payments provider partner, warned us about that.

Viewing 3 replies - 1 through 3 (of 3 total)
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