Facebook Shop Product Double Ups & Syncing Issues

  • Resolved paulluxford

    (@paulluxford)


    4 years, 9 months ago

    Hi there

    The following might have already been covered in someones else’s support questions, but I could not find anything relating specifically to my issues.

    Issues

    1) Products are doubling up in Facebook Shop (eg https://www.facebook.com/pg/MyDarlingJeannie/shop/?ref=page_internal&search_text=MAGIC+CARPET+RIDE+Top)
    2) Product pricing is showing different to what is on the website
    3) Out of Stock products are showing up on the Facebook page (this may not be an issue, but just thought I’d check)

    A couple of questions:

    1) Is it possible and how do you clear the Facebook shop and re-sync all products again like a fresh start.
    2) Is there any known issues with multiple currency plugins as we are running one on the site.

    Thank you very much for your help, really appreciate it ??

    Best Regards

    Paul

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • having the same issues, will be interested in the reply and fix

    Hi Paul and Sharon! ( @paulluxford @sharon1964 )

    Thanks both for reaching out to us. Happy to help out. ??

    First, can you please let me know which versions you’re using for:

    – Facebook for WooCommerce
    – WooCommerce

    That’ll be really helpful.

    Thanks so much.

    Julie ??
    SkyVerge

    Thread Starter paulluxford

    (@paulluxford)

    Hey Julie (@skyverge)

    Thanks for your reply and for your help.

    I am running the latest versions of both plugins:

    – Facebook for Woocommmerce (1.11.3)
    – Woocommerce (4.1.1 )

    Best Regards

    Paul

    Hey Paul! ( @paulluxford )

    Thanks for that added information, I appreciate it!

    To remove the plugin properly, and set it up again from scratch, you can click the Manage Settings option in WooCommerce > Settings > Integration > Facebook for WooCommerce. This pops up the Facebook settings page where you can click Advanced Options > Remove. After doing this, you’ll need to start back from “Facebook Page” and go through the process again, which should also resync products.

    As to known issues with a multicurrency plugin, I’m not aware of any off the top of my head. Can I ask which multicurrency plugin you’re using?

    Thanks for any other information here!

    Julie ??
    SkyVerge

Viewing 4 replies - 1 through 4 (of 4 total)
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