Payment Button Missing & API Won’t Connect

  • Resolved edswebb

    (@edswebb)


    4 years, 6 months ago

    The Version 2.0.2 update caused the button in my checkout page to disappear. I was able to fix this in the 2.0.0 update by disconnecting my store from PayPal and then reconnecting.

    Now that I have disconnected, I can no longer reconnect. When trying to make the API connection, after logging into PayPal it leads to a page that says, “Allow PayPal to connect your account with WooCommerce Developers”.

    When clicking “Agree & Connect” it just spins forever and then errors out. It continues to just say “We’re sorry, something went wrong.”

    • This topic was modified 4 years, 6 months ago by edswebb.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Me too. I noticed about 10 reports in the past 10 hours, and nobody is paying attention yet!!!!!

    Plugin Contributor mattdallan

    (@mattdallan)

    Hi @edswebb,

    Thanks for the reporting this issue to us. If you haven’t already, please rollback to 1.6.21 by downloading a copy of the previous version here: https://downloads.www.ads-software.com/plugin/woocommerce-gateway-paypal-express-checkout.1.6.21.zip

    —

    Okay, let’s dive into the two issues you’re having.

    1. The Version 2.0.2 update caused the button in my checkout page to disappear

    This sounds like a javascript error.
    When you go to your checkout page and the PayPal buttons aren’t loading, can you please open the browser console and paste any Javascript errors you find here?

    If there are no errors can you please send me a link to your store so that I can take a look at which JS files are being loaded on your page. There could be a conflict coming from another PayPal JS file.

    2. When clicking “Agree & Connect” it just spins forever and then errors out. It continues to just say “We’re sorry, something went wrong.”

    Hmm, this is odd. I have just disconnected and reconnected my own store and was unable to replicate this issue. After I clicked “Agree and continue”, I was taken to the page which confirms the connection was successful and a link to redirect me back to the store.

    It sounds like there was a possible issue on PayPal’s side with setting up a connection.

    Have you tried again recently?

    —

    Do you have a staging/test site available that you can activate the latest 2.0.2 to troubleshoot the errors without continuing to losing customers?

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 3 replies - 1 through 3 (of 3 total)
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